• Process Improvement – Regularly participated in Black Belt and Master Black Belt projects. Experienced in data mining and gathering. I have participated as a subject matter expert on projects and have been a key contributor in Six Sigma/Lean Sigma projects. I have assisted with both project development and data analysis at the Green Belt level.• Account Management - Specialize in building customer relationships and retention of clientele via expert service and customized solutions.• Sales Training Design and Delivery – Developed training curriculum and materials utilizing the ADDIE training model. Experienced in both in-person and virtual delivery modalities.• Highly Skilled in Decision Making, Critical thinking and Problem solving – Skilled in macro, cross department vision. Experienced in rapid solution determination, insuring optimal outcomes to both client and organizational objectives. • Collaborative Teamwork – Experienced in rapidly changing environments, requiring cross-organizational collaboration to effectively adapt and meet objectives. Comfortable with change and thrive in environments that require an open mind.• Strategic Planning and Implementation – Work well with departments within the organization to develop and implement departmental and organizational strategies. Enjoy assisting in strategic development and delivery of strategic initiatives insuring organizational success.
Listed skills include Leadership, Training, Strategic Planning, Customer Service, and 37 others.