• Oversaw a portfolio of five projects and a team of three Project Coordinators to ensure consistent delivery across projects.• Reviewed, set, documented and communicated operational standards for projects.• Working with the project teams and based on data and user feedback, designed and implemented new processes to improve data collection, user experience and adherence to operational standards.• Change managed the adoption of new tools and procedures within the team, including new processes in Confluence, JIRA and Zoho CRM.• Cleaned and analyzed incoming projects data for reporting.• Led the development of new registration forms, customer relationship management software and reporting tools for all projects.• Led the development of five project websites (available at letstalkscience.ca/projects)• Set up and maintained the CRM database based on project, business and user needs.

• Responsible for the operations of the well established hands-on classroom project Tomatosphere™ and two smaller projects.• Developed and maintained relationships with program stakeholders such as the Canadian Space Agency.• Sourced, prepared and shipped project materials to participants. Implemented the use of “Canada Post • Address Complete” in the registration form, which led to a reduction of returned mail by 15%.• Developed and published marketing materials to support the projects including newsletters, contests, social media posts, surveys and flyers. Project participation increased by 27% in the first year after I became the coordinator of the project.• Created, updated and maintained program websites with support from the Web Development and Marketing teams.• Architected and implemented a Customer Relationship Management software to manage program registrations, operations and reporting. Through the use of this new tool, I was able to increase program delivery efficiency by over 70%.

• Provided program and administrative support for the Let’s Talk Science programs teams.• Provided customer support and answered questions from project participants in a professional and timely manner in both official languages.• Reviewed professionally translated materials for accuracy, consistency and tone.• Prepared and analyzed data for reports.• Managed inventory and developed an Inventory Management System using Google Sheets and Forms to facilitate tracking.• Organized and ran an advisory committee whose regular meetings culminated in a conference for 60+ attendees. Planned and managed the back-of-house operations of three such conferences.• Developed excellent organizational skills and the ability to prioritize tasks from multiple stakeholders.

• Captured, organized and prioritized large amounts of information and synthesized results into plain English. • Wrote, edited and published reports and blog posts based on gathered data. • Worked as part of a team to complete projects. • Crafted and implemented surveys based on client needs. • Helped maintain databases and spreadsheets. • Developed expert excel skills. • Demonstrated strong organizational skills and high attention to detail.

• Worked in a team to facilitates a safe and welcoming environment for children between the ages of 4 - 12• Planed fun activities based on children’s needs and interest• Provided supervision and guidance of daily activities• Communicated effectively with children and families

• Coordinate all the events for the 2015 season• Supervise and support staff, volunteers and partners during events• Provide post event feedback & plan events for 2016 season• Support the administration of volunteer program• Assist with collections management, interpretation, and education• Ensure proper opening and closing of the site during events and preparation• Help maintain the website and craft social media posts related to events• Design print material for events such as map guides and programs

• Planned and implemented public programming such as workshops, events andchildren’s programming• Crafted and delivered tailored historic and architectural tours to the public• Prepared and led school programs with groups of various ages• Provided an engaging and educational museum experience to visitors• Setup museum events and client rental events• Surveyed for feedback on programs, events, and operation of the museum• Contributed to the operation of the Billings Estate Tea Room

• Prepared and led activities with children ages 4-12• Worked in a team to ensure a safe and fun environment• Encouraged enthusiasm and engagement and facilitated social interactions• Set behavioural expectations for various settings (i.e. Museums, pools, park, gym)• Provided consistent discipline and emotional support• Interacted with parents and kept them informed about their child’s wellbeing• Discussed any difficult situations/behaviours with parents• Implemented behavioural plans to resolve problem behaviours