• Did invitation phone calls to visiting attendees of the Saudi Airport Exhibition 2022• Did invitation phone calls to prospect buyers for the SteelFab 2023 Exhibition Hosted Buyers' Programme

• Search leads for the visitors' database of the Saudi Airport Exhibition 2022

• Teach English online to Chinese students using company-set textbooks• Do corrections and conduct effective instructions during the classes• Do assessments and tests for the students• Abide school regulations and management, achieving the teaching goal as scheduled with highquality

• Assist in the recruitment process and licensing of potential Financial Advisors• Help in the activation of newly coded Financial Advisors• Support the Unit Manager in various administrative tasks

• Responsible in providing English as a Business Language and teach business topics to students• Improve students' knowledge in using the English language in business practices. • Monitor students’ performance by creating lesson plans and coaching them on how to learn and improve their English skills • Integrate competencies, goals, and objectives into lesson plans• Utilize various curriculum and available resources• Tutor/ teach students on an individual basis• Coordinate with other Business English teachers in creating learning targets, materials and activities.• Accomplish outputs and tasks assigned by immediate supervisors and managers

•Handle inbound calls•Process customers’ claims for fraud or non-fraud transactions on their checking account and/or debit card•Educate customers reason for denial of their claims•Review customers' denied claims for possible reassertion request

• Handle inbound and outbound calls• Help in minimizing company loss through risk management• Analyze credit cardholders’ account activities and spending patterns• Look for clues on customers’ accounts for possible identity theft• Assist in approving new applications ensuring they are not fraudulently opened• Help merchant callers in verifying credit cardholders’ information• Verify transactions by calling the cardholders and process card replacement if transactions are confirmed not valid or fraud• Facilitated account reviews – discussion of fraud accounts to improve handling• Facilitated QA discussion – presentation of the team’s Procedure, Policy & Compliance markdowns/errors to increase accuracy• Awarded as the Top 1 Specialist of Canada Fraud Operations – Cebu for Q4 2013• Recognized as having the second highest scorecard across Canada Fraud Operations – Cebu for Q3 2014• Awarded as the Top 3 Advisor of Canada Fraud Operations – Cebu for Q2 2015

• Hande inbound calls• Assist credit cardholders who inquire about their statement, balance and transactions• Help in points redemption, credit balance refund and change of personal information• Educate customers on calculation of interest charges and billing of payment plans• Process account cancellation• Awarded as the Iron Woman 2012 – with 98% Schedule Adherence, 1 Absence, 0 Tardiness

• Handle inbound and outbound calls• Manage past due accounts to prevent further loss of the company• Assist in collection of payments• Discuss payment arrangements with credit cardholders• Help credit cardholders prevent negative impact on their credit bureau

Intuit QuickBooks Payroll Services• Handle inbound calls • Assist customers who have concerns regarding their Payroll and Direct Deposit subscription: charges inquiry, subscription renewal, order status, payroll update, account status, posting of direct deposit• Route calls to the correct department

Vonage Save Desk Customer Retention •Handle inbound calls •Help lessen cancellation of subscriptions•Resell the product by informing customers of its benefits and advantages•Determine customers’ usage to provide better options

• Prepared beverages such as hot / cold coffee and tea

• Attend to customers’ needs from taking down their orders until serving them their right orders