Muhammad Ahmad Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Took ownership of the research and resolution of addressing variety of HR related issues; via UKG HR Service delivery ticketing system.
• Optimized client resolution time by ensuring timely and efficient issue resolution to consistently meet and exceed SLA timelines, contributing to overall team success and customer satisfaction.
• Demonstrated a solution-oriented approach by proactively identifying opportunities for process improvements and providing effective solutions rather than just addressing issues.
• Acted as the escalation point of contact for employees regarding operational excellence in Americasregion and give support throughout the entire employee lifecycle (e.g. payroll, benefits, certificates, retirement.
• Collaborated with relevant stakeholders to implement employee policies, practices, processes and procedures.
• Developed analytical skills proficiency by mastering data analysis tools and strengthening the overall capabilities of HR operations; and effective data driven decision-making.

Calgary, Alberta, Canada

• Customer Service: Acted as the first line of support for current and prospective CRC employees/volunteers in resolving a wide variety of HR inquiries and requests – actively triaging, resolving, and/or escalating each.
• Recruitment: Effectively supported the recruitment process for assigned positions including posting roles using KENTICO application, generating offer letters, closing requisitions and troubleshooting any user issues.
• Onboarding: Managed new and existing requisitions. Coordinated the onboarding packages through Taleo, complete background checks, and ensure a smooth transition for employees/volunteers joining the CRC.
• Offboarding: Supported the offboarding process including necessary paperwork, exit interviews and ensuring a smooth transition for employees/volunteers exiting the CRC.
• Training: Worked with Shared Services team to define business processes for continuous workflow improvements. Developed procedural documents/videos potential CRC employees/volunteers training purposes.
• Escalated tasks through Smartsheets and collaborated with Business Partners, Program Coordinators and other teams to ensure efficient and effective resolution of matters.

Calgary, Alberta, Canada

Assisted HR Business Partners/Program Coordinators in managing Onboarding operations of CRC employees/volunteers all across Canada.

Calgary, Alberta, Canada

• Provide prompt, efficient and courteous customer service.
• Maintain a clean, customer friendly environment in the store.
• Ring customer sales on an electronic cash register. Receive credit/debit card and/or cash payments from customers and give back correct change.
• Perform all regular cleaning activities and other tasks that are included on job assignment.

Calgary, Alberta, Canada

• Maintained daily operations to run the store and keep a clean, safe environment for patrons.
• Accepted cash and/or credit/debit card payments from customers.
• Received deliveries for grocery and other items such as bakery products & beverages.
• Forecasted, ordered and stocked merchandise.

Islamabad/Karachi, Pakistan

• Acted as a liaison between employees and management to ensure that employee needs are met, resulting in high morale and low turnover; thus minimizing recruitment costs.
• Ensured staff’s compliance with the applicable service rules in accordance with established company’s policies and labor laws
• Managed staff/personnel records, and kept them up-to-date to ensure accuracy needed for all HR processes such as compensation & benefits, pension benefits, re-hires, leave records, etc.

Islamabad, Pakistan

• Scheduled meetings, appointments, updated contact lists and maintained event calendars.
• Drafted contracts and Service Level Agreements. Composed and edited external correspondence.
• Greeted, received and connected clients to appropriate department/personnel.
• Handled heavy volume of calls and client contact.
• Developed and managed document filing system using MS Excel for easy access.
• Performed data entry and other administrative tasks as assigned by Management.

Islamabad, Pakistan

• Assisted the Senior Director-HR based in USA in developing and deploying policies, procedures and programs encompassing various aspects of Human Resources functions.
• Responsible for end to end HR transactions including Recruitment and on-Boarding process, Compensation & Benefits, Employee Relations, Employee Separation & HRIS.
• Administered Compensation changes under SOPs and updating all related records.
• Acted as a liaison between employees and Management to ensure that employees' needs are met, to keep them motivated.
• Carried out quarterly audit of benefit and billing records to ensure correct implementation of plan selection and billing on the part of insurance carriers.

Islamabad, Pakistan

• Processed documentation of payment(s) related to the GSM roll out with respect to Site Leases at Head Office level. Maintained centralized database to ensure proper recording/query resolution related to site leases.
• Documented and monitored the payment process to ensure timely execution of payments.
• Forecasted financial projections on monthly basis to Accounts Payable for payment processing and to Treasury department for funds management/allocation for lease related expenses.
• Coordinated with regional offices for approvals related to site leases / NOCs etc.

Masters, Business Administration, 3.29/4.00

Bachelors, Business Administration (Hons. ), 3.29/4.00