Mahmoud Ajine Email & Phone Number

Southern California

• Managed a portfolio of 50+ clients, providing end-to-end support for installation, troubleshooting, and maintenance.
• Diagnosed and resolved complex hardware and software issues within environments where major contracts and sales were at stake.
• Prepared comprehensive reports of problem solving processes for failure analysis, facilitating the identification of recurring issues and enabling the application of preventative measures to avoid future failures.
• Upheld a high standard of service and ensured all instruments operated within specified parameters.
• Contributed to increasing the company's gross margin from 47% to 55% by holding myself and my peers accountable in decision making processes for troubleshooting and replacing parts.
• Appointed as a mentor within 18 months of joining an industry outside of original background, demonstrating adaptability and leadership capabilities.

Southern California

Odessa/Midland, Texas Area

• Led 8+ projects to completion by taking charge of planning pre-job mobilization, equipment maintenance and logistics management.
• Develop project progress reports to keep stakeholders aligned and informed throughout project lifecycles.
• Crafted project documentation for over 1000 hours of 24/7 operations to monitor, identify, and convey any discrepancies.
• Created safe operating environments by hosting safety meetings and performing risk management during operations.
• Enhanced job efficiency by ~8% by reducing tool weight and enhancing equipment longevity, leading to savings of $58,800.
• Guaranteed onsite customer satisfaction by building a personal relationship and providing on-time, on-budget and in-scope delivery.

Odessa/Midland, Texas Area

Houston, Texas Area

• Launched an online business by planning, developing, and managing a video game server with over 150,000 unique visitors.
• Tracked over $100,000 in sales using Excel and utilized pivot tables to gain insight on best selling packages and increase revenue.
• Improved server uptime by 11% by setting up routine server maintenance during off-peak hours.
• Guaranteed customer satisfaction by offering proactive service, escalating and resolving claims.
• Trained a staff of 11 by creating guidelines, processes, and protocols for each position.

Houston, Texas Area

Master'S Degree, Data Science

Bachelor'S Degree, Petroleum Engineering