Mario Nardozi Email & Phone Number

Pittsburgh, Pennsylvania, United States

Mechanicsburg, Pennsylvania, United States

● Client Relationship Building & Strategy: Cultivate and foster strong relationships with clients to effectively serve a diverse range of implementation projects; analyze complex data and situational problems to synthesize clear takeaways and present individualized recommendations to clients.● Project Management: Instrumental in supporting a successful cutover of an implementation of a new system.● Cross-Functional Collaboration: Collaborate with a diverse and global team on developing optimal solutions designed to expand overall project scope and achieve client goals; collaborate with project stakeholders on structuring obscure problems and delivering potential solutions.● Sales Strategy & Growth: Key contributor in developing innovative technology sales talking points and present findings to senior leadership team.● Business Analytics: Facilitate and lead meetings centralized on driving efficiency of all data consolidation activities via data validation and analysis.● Technical Expertise: Provide ongoing support to internal team and clients throughout CRM system testing cycle, to include tasks in multiple mock implementations of the system.

Remote

● Team Leadership & Performance Management: Remotely directed all aspects of day-to-day operations for a team of 30-50 personnel and volunteers across multiple time zones; continually tracked staff/volunteer performance, compiled reports, and boosted overall performance and productivity as the direct result of optimizing staff training programs and procedures.● Problem Solving: Successfully solved a decreased revenue issue caused by development updates and advertisements not being synced as the result of analyzing user retention data via Grafana and revenue via Tebex.● Strategic Business Planning & Sales Growth: Presented innovative marketing and business strategies to ownership and senior leaders, effectively catapulting sales by 100% and boosting users by 20%.● Recruiting & Staffing Initiatives: Interviewed applicants from a rolling recruiting initiative and expanded the team by over 50% to fill customer support areas following a surge of new user growth.● Workflow Optimization & Team Building: Optimized the volunteer training program via developing/launching new procedures and building a team centralized on training and conducting reports on new volunteers, in turn accelerating customer service efficiency.

Remote

• New Business Development & Industry Networking: Established new client relationships, accelerated client acquisition, and drove overall sales via developing/initiating online promotion initiatives and networking with a diverse range of related businesses in demand for development services.• Performance Management & Creative Problem-Solving: Evaluated freelancers' knowledge through their portfolio, resume, and overall organizational culture fit; leveraged finely tuned problem-solving skills as a sales liaison manager in resolving communication issues clientele and continually tracked performance of freelancers.