• 12 plus years of diversified experience in Technology Operations and Service Support,• Demonstrated successful collaboration with cross functional teams across the organization / geographical locations. Worked with both Asian, European as well as US stake holder environment.• Practicing ITIL framework with Lean Six Sigma for continuous improvement in the processes.• Working experience in a large enterprise environment having 6000 plus production servers, across 6 data centers• Strong process alignment for Incident by having good monitoring and alerting system and identify issues before they occur.• Extensively worked towards a better MTTA and MTTR on Major Incident Management thus ensure there is a better uptime across products in the organization.• Strong understanding of Monitoring tools like New Relic and True Sight and have worked towards a better signal to noise ratio.• Have been working on Change Management and manage Change Certificates and regular audit of change management.