Human Services subject expert design, develop and deliver course materials, teaching future human services practitioners using a range of teaching methods and platforms (hybrid, in-person, Blackboard, and Canvas). Courses taught: Intro to Human Services, Helping & Professional Relationships, Advanced Case Management, and University 101-Design Your Life:Teach a culturally diverse group of students, identify different learning styles to ensure student success and meet learning outcomes, and provide additional guidance on course content, intervention for academic difficulties, and career advising for the various human services fields.Successfully proposed and implemented a course modification for Helping & Professional Relationships for students to complete and satisfy the GWAR requirements.Faculty Lead for the redesign of the course curriculum, Intro to Human Services; identified areas for change to enhance the course, measuring the learning outcomes by gathering data, i.e., pre-post surveys and analysis of student work products.Recognized by the Human Services Student Association (HUSSA) with a certificate of appreciation for continued support and dedication to student’s educational journey; in 2019 and 2023; Faculty Advisor of the Human Services Student Association (HUSSA) from 2021-2022 academic years to the Present.SoGloW Faculty Member of global social work grant project in partnership with the University of South-East Norway; Implementation of course modules (August 2022) across 18 EU countries.Selected in numerous Faculty Learning Communities from 2015 to the present; Co-leader of the collaborative assignments & projects, a member of the service-learning, mindfulness, and flipping the classroom FLCs; Selected as a preceptor of the Design Your Life Program (DYL) attending Stanford University’s Design Your Life Studio for Educators. First University Cohort for the Association of College and University Educators (ACUE) national credential program.

Programs, Non-Minor Dependent (THP+NMD), promoting the highest level of independence for transitional youth through trauma-informed care approach and delivery of supportive services at the remote site model in Los Angeles (Palmdale) Riverside, San Bernardino, and Ventura County areas, and oversight of the Regional Violence Prevention Coalition in the Metropolitan Los Angeles areas of SPA 4:Provided direct and indirect support and supervision to a department of 18 program staff, program administrators, case manager supervisors, case managers, and interns, conducting supervision meetings (planning), case conferences, leadership, and All-Staff meetings to ensure program compliance with standards of care established by the agency, licensing (Title 22), and regulatory agencies.Provided oversight of program contracts and MOUs to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of the services provided.Developed and updated the agency’s Program Statement in accordance with contract requirements and Interim Licensing Standards and alerted program staff and leadership team as appropriate of any new changes or requirements.Worked in collaboration with state, county, and agency support, redeveloping program policies and procedures, implementing initiatives, and developing projects to ensure continuous quality improvement in program operations and supportive services delivery.Prepared reporting to state, county, and community care licensing requests for information as needed or assigned; addressed and corrected deficiencies as requested.Prepared local, state, and federal grant proposals and reports in alignment with the organization’s strategic plan and assisted in the agency’s responses to RFPs, RFQs, etc.Provided direct support to the Executive Director for expanding and developing the Transitional Housing Program (THP+NMD), with the most recent expansion in San Bernardino County.

Promoted the achievement of self-sufficiency & retained housing for older adults through the coordination of programs & supportive services that support the goal of self-empowerment & fostering independent living at multiple senior portfolios:Planned, coordinated, and oversaw the programs, services, and activities that empowered residents socially, mentally, and physically to live successfully.Assessed and identified older adults' needs to maintain their self-sufficiency; educate them on available resources; provide service referrals and linkages to connect them with appropriate programs and services; accessed entitlement programs and other federal, state, and community resources.Worked in collaboration with the Agency’s beyond homes program and community service providers for coordination and continuity of service to fulfill compliance requirements for beyond homes regulatory agreements at assigned sites.Collaboratively organized and facilitated training with the resident services department for mental health first-aid certification, trauma-informed care, and other training as needed for best practices in the field and to remain current with continuing education units for certifications.Prepared quarterly data outcomes reporting using AASC Online/Family Metrics to maintain various funding and funding proposals.In collaboration with the Funding Development Director, encouraged resident participation and prepared impact stories for annual fundraising events, tours, and other related events beyond home program goals.Served two years on the Human Capital Committee under the leadership of COO and Director of H.R.Served on the COVID-19 Site Task Force Committee to represent Resident Services.Served as a facilitator of the Racial Justice & Equity platform and a participant of the RJE interviewing team for a Diversity, Equity & Inclusion consultant.Represented Abode Communities at various conferences and convening meetings, local coalition meetings, and training.

Facilitated the provision of program support through the coordination of programs and services that supported the goal of self-empowerment and fostering self-sufficiency for seniors living independently in a 144-unit affordable housing facility, including veterans and homeless persons transitioning back into permanent housing:Identified the need for assistance; educated on available resources, links, and connected residents with appropriate programs and services; accessed entitlement programs and other federal, state, and community resources; served as a liaison and advocated for residents.Prepared monthly newsletters and calendars and assisted with the preparation of funding proposals for housing subsidies as needed, collaboratively with management staff.Worked cohesively with the Resident Council President and Council members, serving as a liaison between residents and management staff to make recommendations for changes, if appropriate, for residents' housing concerns, safety, and enjoyment of the facility premises.Worked with Director of Resident Services, assisting with setting program goals and targets, and created strategies and timelines for achieving target goals, tracking progress towards the achieving outcomes and program improvement/Maintained resident files, including all required documentation and updated progress notes using AASC Online to comply with HUD requirements and follow mandated reporting requirements.

Responsible for the oversight of the daily operations of multiple programs within the social services department, Congregate Lunch Meal Program at the Senior and Community Centers, Transportation, Home Delivered Meals Program, Case Management, and Internship Program in the North and Central Orange County areas:Recruited, supervised, and worked cohesively with social services staff and volunteers to ensure case management and home-delivered meals were in compliance with Older Americans Act Regulations andTitle III Program as well as agency, local, state, and federal requirements.Restructured case management program and trained case managers on new forms and procedures to ensure case files were maintained and ensured compliance with standards pursuant to the programShadowed case managers for quality assurance and performance improvement while conducting home visitations.Developed and implemented policies and procedures for multiple programs, congregate and home-delivered meals programs, and promoted continuous quality improvement and service delivery that was aligned with the Agency’s mission.Prepared memorandum of understanding (MOU) with community-based organizations for linkages of services for clients in case management programs and assisted agency with Request for Proposal (RFP).Assisted the Director of Social Services in Community Block Development Grant (up to $20,000) funds administration and management from 13 cities in Orange County areas; target goals, reporting, audits, and presentations.Conducted offsite evaluations to ensure compliance with policies and procedures and represented the agency/program at meetings and training events throughout the county.

Assumed all teaching responsibilities under the leadership of the faculty mentor for the spring semester, team-teaching Human Services: Social Welfare, People with Disabilities. Presented lectures and facilitated group active learning and presentations for twenty-five undergraduate students in a classroom setting once per week.Regularly met with students after class hours to provide additional guidance on course content under mentor faculty supervision. Administered and graded exams and graded student assignments under mentor faculty.Upon completion of the internship, obtained a Certification in Community College Teaching from Cal State University, Dominguez Hills.

Oversaw the day-to-day operations of the assigned property portfolio of two independent living facilities for seniors 62 years plus, non-elderly disabled persons, including homeless and veterans with affordable housing:Scope of responsibilities included in-take interviews/assessment of program qualification for prospective residents; managed property budget/expenses; facility hiring, staffing, and training/vendors workflow; administrative tasks with the use of YARDI and EIV software management; and regulatory compliance of documentation on federal, state and local levels.Revitalized distressed facility into a cohesive community for residents to live in decent, safe, affordable housing and obtained a Superior on Management Occupancy Review (MOR) with LOMOD.Worked closely with the Board of Directors on strategic planning, program direction, and funding.Partnered with community groups and social service agencies in services administration throughout the year for resident coordination.Organized and coordinated resident efforts in developing resident councils and resident management groups; provided referral services to more than 50 residents as well as peer counseling.

Provided red hat support to stores, kiosks, and call centers: Opened new accounts and assisted in problem resolution with a high-call volume in a challenging call center environment.Assisted with new accounts service in mobile number assignments, transfer of financial responsibility, and credit review.Trained new hires on new accounts service delivery components.Served on two consecutive terms on Directors Round-Table.Accomplishments: Quality Assurance Awards Consecutive Quarters, Moment of Excellence, and Special Projects.

Directed and provided strategic planning and leadership in the administration of youth programs for ages 5-18 of diverse cultural, linguistic, and socioeconomic backgrounds; Certificate of Excellence in Outstanding Performance for Program Productivity:Scope of responsibilities included day-to-day operations, human resources, financial/grant management, and case management ensuring compliance standards in program funding, fundraising, facilities, marketing, public relations, and community outreach.Program development and implementations to promote parent education through the healthy lifestyles curriculum, family engagement, and community involvement in the various YMCA programs andLiaison between the administrators at schools in the City of Carson, parents, and children.