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Matthew came to FedEx in 2011 after retiring from a highly successful 21 year career in the US Navy. He began as a Project Manager for the Global Planning and Engineering Department and then took a position that moved him to Revenue Services as the US Remittance Operations Manager, responsible for posting of over $30B in Revenue. He is currently a Customer Experience Senior Manager with 7 managers with teams in Vendor Trace and International Customer Service networks.Prior to FedEx, Matthew's Naval career started in the enlisted ranks, where he received his nuclear power plant training and was assigned to submarine duty in Norfolk, VA. He held several positions which included an assignment as an instructor (1998). As an instructor, he attended classes at Hawaii Pacific University where he graduated Magna Cum Laude in 2000 with a Bachelor’s degree in Finance. After graduation and upon completion of Officer Candidate School in Pensacola, FL, he earned his commission as a Naval Officer (2001). As a Surface Warfare Officer, Matthew was responsible for the operations, maintenance, administration, and training during his tours as Division Officer and Department Head. He received his Master’s Degree in Systems Technology from the US Naval Postgraduate School in 2007. Matthew is married to wife, Stephanie, and they have three children: Ryan, Ian, and Makayla.
Fedex Services
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Senior Manager Customer ExperienceFedex Services Sep 2017 - PresentGreater Memphis AreaOversee operations and projects in customer service for the domestic, international and premiere networks to include specialty networks such as Healthcare and Sales Support. Supervises a team comprised of managers and 100+ customer service representatives. Manages all aspects of a center's operation ensuring effective performance in the processing of inbound and outbound customer calls, emails, and automated solutions for all aspects of corporate services.
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Manager, Us Remittance OperationsFedex Services Jun 2015 - Sep 2017Greater Memphis AreaManages team of 20 Account Receivable Agents and 2 Exempt Coordinators in U.S. Remittance Operations; Responsible for the application of over $300M/week in electronic payments; participates and provides leadership related to vendor lockbox processing and vendor keying activities for process improvement and issue resolution; ensures processing of an accounting for corporate assets/liabilities to ensure that receivables are in accordance with GAAP and consistent with corporate policies, procedures and objectives; promotes positive business relations with sales, collections, and customers to ensure a sound financial position and uninterrupted customer service commitment.
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Sr. Proj Mgmt AnalystFedex Services Apr 2011 - May 2015Memphis, Tn• Strategic planning, analysis, and development of current and future initiatives for Global Revenue Planning and Engineering. • Analyze financial and performance indicators to solve problems and recognize business opportunities.• Lead cross-functional team in revenue operations projects with thorough understanding of the revenue cycle.• Excellent understanding of IT integration, networks, and databases.
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Combat Systems Department HeadUs Navy Jan 2005 - Apr 2011Lead 55-person team in advanced fields aboard AEGIS Guided Missile Cruiser. Manage administration, maintenance, repair, training and operation of Weapons and Combat Systems to include combat computer systems, classified/unclassified LAN, satellite/internal communications, radars, antennas, ordnance, missiles, and gun systems hardware. Attended 27 months full-time study at Naval Postgraduate School and 10 months Department Head School. -
NavigatorUs Navy Oct 2003 - Dec 2004Led 23-person team responsible for employment, operations, administration, and navigational planning aboard $600 million guided-missile frigate. Led 10-person training team responsible for safe and effective operation of ship’s navigation and casualty control. -
Combat Information Center OfficerUs Navy Oct 2000 - Sep 2003Led 22-person team responsible for ship’s employment, intelligence collection / analysis / dissemination, and operational planning. Attended 3 months Officer Candidate School, 6 months Temporary Duty, 4 months Surface Warfare, 2 months Diesel Engineering, and 1 month Combat Information Center and Electronic Warfare Courses.
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Enlisted Nuclear Power Plant Operator, Supervisor, & Instructor (Submarines)Us Navy Jun 1990 - Sep 2000Operated, maintained, and tested fluid systems and trained as nuclear propulsion plant operator. Quality Assurance Inspector and Assistant Quality Assurance Officer for nuclear power and submarine safe systems, instructor for mechanical courses. Attained Bachelor’s Degree.
Matthew Bullock Skills
Matthew Bullock Education Details
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3.89 (Magna Cum Laude) -
Buford High School, Buford, GaHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Matthew Bullock
What company does Matthew Bullock work for?
Matthew Bullock works for Fedex Services
What is Matthew Bullock's role at the current company?
Matthew Bullock's current role is Senior Manager Customer Experience at FedEx Services.
What is Matthew Bullock's email address?
Matthew Bullock's email address is mn****@****ail.com
What is Matthew Bullock's direct phone number?
Matthew Bullock's direct phone number is +190184*****
What schools did Matthew Bullock attend?
Matthew Bullock attended Naval Postgraduate School, Hawaii Pacific University, Buford High School, Buford, Ga.
What are some of Matthew Bullock's interests?
Matthew Bullock has interest in Volunteering (Youth Sports), Nascar, Sports, Georgia, Fishing, Children, Mobage, Outdoors, Education, Baseball.
What skills is Matthew Bullock known for?
Matthew Bullock has skills like Military, Operational Planning, Program Management, Navy, Management, Training, Leadership, Defense, Project Planning, Analysis, Security Clearance, Weapons.
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