As a Regional Director of Operations at Partners 4 Dentists, I leverage my education and over 10 years of experience in the dental industry to ensure that the desired metrics and objectives are achieved across multiple offices. I collaborate with partner doctors to identify shortfalls and opportunities to reach and exceed goals, and develop strategic plans that incorporate actionable items that practices can easily follow and relate to.I also implement processes and provide one-on-one coaching to ensure 98% or higher collection to net production ratio, and audit financials including but not limited to patient payments, insurance payments, adjustments on accounts and refunds. I lead with a personalized approach to implementing outcome-driven procedures, and build strong relationships with business partners and stakeholders. My passion is to empower dental professionals to deliver high-quality care to their patients.
Empower Pt & Pilates
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Operations ManagerEmpower Pt & Pilates Nov 2024 - PresentColorado, United States
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Regional Director Of OperationsPartners 4 Dentists Aug 2023 - Feb 2024United StatesConsistently achieving the desired metrics and objectives to meet budget and revenue goals.Collaborate with partner dentists to collectively identify areas for improvement and opportunities to achieve or surpass objectives. Develop strategic plans that include actionable steps which practices can readily implement and align with.I have successfully implemented processes and provided one-on-one coaching to consistently achieve a collection to net production ratio of 98% or higher.Ensure accurate and transparent financial reporting by auditing P&L statements, accounts payable, patient and insurance payments, account adjustments, and refunds.Leading multiple offices by adopting a personalized approach to achieve team buy in and realistic follow through from team members and providers.
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Executive DirectorDental Aid Dec 2021 - Dec 2023Louisville, Colorado, United StatesSpearheaded a successful organizational restructure that improved efficiency and productivity by 137%.Led cross-functional teams to successfully launch new products and services, resulting in a 23% increase in customer satisfaction.Established and maintained effective relationships with stakeholders, resulting in increased support for organizational initiatives.Negotiated and secured partnerships with key vendors that saved the company 12% in operating costs.Developed and implemented policies and procedures that improved operational efficiency and reduced compliance risks.Created and delivered presentations to board of directors, resulting in approval of new technologies and outreach projects.Coordinated with event staff and volunteers to ensure smooth operations and a high-quality fundraising event experiences. -
Owner, Executive DirectorJunior Scientists Jan 2014 - Jun 2023
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Practice ManagerIcon Dental Jul 2014 - Jan 2022Denver, CoCreated and maintained a system to track and monitor staff performance, resulting in improved performance and productivity.Managed team members, setting performance goals and providing feedback to ensure successful project completion.Implemented a customer service system that reduced customer wait times by 26%, resulting in improved customer satisfaction ratings.Developed and implemented an operational framework that established performance metrics and accountability for all departments.Facilitated the adoption of new technologies and medical devices that improved patient outcomes and reduced costs.Developed and implemented sales training programs that improved sales skills and resulted in a 18% increase in patient treatment acceptance.
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Clinical LeadTheroux Orthodontics Jun 2010 - Mar 2013
Frequently Asked Questions about Michelle Nelson
What company does Michelle Nelson work for?
Michelle Nelson works for Empower Pt & Pilates
What is Michelle Nelson's role at the current company?
Michelle Nelson's current role is Regional Director of Operations @ Partners 4 Dentists | Business Consulting, Analytical Skills.
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