Michelle Nelson Email & Phone Number

Colorado, United States

United States

Consistently achieving the desired metrics and objectives to meet budget and revenue goals.Collaborate with partner dentists to collectively identify areas for improvement and opportunities to achieve or surpass objectives. Develop strategic plans that include actionable steps which practices can readily implement and align with.I have successfully implemented processes and provided one-on-one coaching to consistently achieve a collection to net production ratio of 98% or higher.Ensure accurate and transparent financial reporting by auditing P&L statements, accounts payable, patient and insurance payments, account adjustments, and refunds.Leading multiple offices by adopting a personalized approach to achieve team buy in and realistic follow through from team members and providers.

Louisville, Colorado, United States

Spearheaded a successful organizational restructure that improved efficiency and productivity by 137%.Led cross-functional teams to successfully launch new products and services, resulting in a 23% increase in customer satisfaction.Established and maintained effective relationships with stakeholders, resulting in increased support for organizational initiatives.Negotiated and secured partnerships with key vendors that saved the company 12% in operating costs.Developed and implemented policies and procedures that improved operational efficiency and reduced compliance risks.Created and delivered presentations to board of directors, resulting in approval of new technologies and outreach projects.Coordinated with event staff and volunteers to ensure smooth operations and a high-quality fundraising event experiences.

Denver, Co

Created and maintained a system to track and monitor staff performance, resulting in improved performance and productivity.Managed team members, setting performance goals and providing feedback to ensure successful project completion.Implemented a customer service system that reduced customer wait times by 26%, resulting in improved customer satisfaction ratings.Developed and implemented an operational framework that established performance metrics and accountability for all departments.Facilitated the adoption of new technologies and medical devices that improved patient outcomes and reduced costs.Developed and implemented sales training programs that improved sales skills and resulted in a 18% increase in patient treatment acceptance.