Migration of Client patching from WSUS to Intune patching rings, creation of Azure based dashboards for patch compliance.In place upgrades of Client devices using intune.migration of policies from GPO to Intune.Migration of Server patching from WSUS to IvantiPatch.Technical Project Resource for the hospitals new DHR - testing and configuring new software and hardware to work with the solution and documenting processes for the other teams to follow.Working with IT security to improve our security posture for the organisation.Server supportvmware server migration, support, upgrades.Testing, evaluation and configuration of new technologies to roll out in the Royal Marsden.

Technical Lead for the Windows 10 project, Creating, updating, and managing Of Win10 imaging in RMH using SCCM/Microsoft Endpoint Manager, Intune and Azure. Packaging and deployment of applications in InTune. Overseeing the technical migration of devices from Windows 7 to windows 10.Migrating servers from server 2008 to server 2019.Office 365 DeploymentService management and configuration. supporting device security and encryption utilizing Bit locker, Trend Micro and Microsoft ATP. Migration to and management of iPads and IOS devices in intune. Support of Active Directory including group policy, DNS, DHCP.VDI Support.Onboarding and testing of new technologies e.g. configuration of RMH's new hololense system trial.

In my role as a 3rd Line Support professional, I actively participated in projects and collaborated within various teams to complete tasks, RFCs, and emergency changes. Effective time management was crucial as I balanced priorities between assigned tickets, tasks, and project initiatives.I worked with 3rd parties to update the virtualized server estates of our clients. I also upgraded old server operating systems, from (2003/2008/2008R2) to server 2019.For end user compute I deployed tools such as LAPS, Bitlocker, web filtering and antivirus. For MDM I migrated customers from MobileIron to intune for corporate and BYOD devices (creating all of the configurations, policies and fully documenting the handover to our service desk teams)I lead the migration of our clients computers from Windows 7 to 10 utilizing SCCM to gathering user data from devices, I created the packages, applications, images and task sequences used and made sure user data was restored to the devices after providing a nearly frictionless upgrade experience.During Covid I assisted the company in rolling out AOVPN and building multiple servers to assist both our clients and our internal staff to work from home.For one customer I worked on a large network refresh project physically migrating hosts and servers from old networks and switches/cores to new network infrastructure.In my personal time when a customer had a need the company could not support and taught myself to program an android hybrid web app in Android Studio that the company provided to our customer to supply information to patients being diagnosed with heart disease as part of a patient outreach programme.Citrix server support and application publishing.Supporting the trust Active Directory, group policy creating and assigning policies to support new services and systems being implemented.Azure VDISupporting VXRail, & VMWare versions 5.5, 6.7.I provided on-call emergency IT support for several hospitals and clinics.

As a Senior Service Analyst, my role encompassed extensive project management, including the deployment, upgrading, repair, and replacement of outdated IT infrastructure across all hospital sites. I played a pivotal role in advising and training staff members on procedural matters and issue resolutions.My involvement extended to several significant departmental projects, where I contributed to:• Updating, testing, and deploying the main clinical system to ensure seamless integration with Windows 7.• Creating, deploying, and rolling out corporate images for a smooth transition to Windows 7 and 8.1.• Streamlining operations by decommissioning old printer servers and migrating the hospital to a new managed print solution.• Orchestrating the complete IT setup for new Clinical sites in Soho, encompassing LAN configuration, device imaging, and thorough end-to-end testing of clinical software and hardware.• Overhauling and upgrading baby screening Hardware/Software in the maternity department.• Managing the comprehensive IT setup for a new HIV/GUM area within the hospital.• Successfully implementing a paperless system for IT account requests and service requests, optimizing processes.Additionally, I collaborated as part of a team to plan, structure, and implement a new Shared Service Solution for multiple NHS hospitals, which successfully went live in Q1 2015.

I was proud to apply for this role with a business plan, have it accepted and be promoted to the role of IT Service Lead at the Chelsea & Westminster Hospital for their IT Support teams, during this time I oversaw the operations of the 2nd Line Support, 1st Line Support, and IT Call Centre teams. This included the recruitment and management of staff. My responsibilities encompass project management and coordination, organising and collaborating closely with 2nd/3rd line support teams and vendors to ensure seamless IT project delivery within the hospital.The business plan I submitted when applying, outlined how I would improve the IT Service Desk, Implementing this plan has been one of my great accomplishments. I successfully implemented a new IT Ticketing System and Self-Service portal for the service desk teams. I restructured resources which significantly enhanced department response and resolution times.I provided guidance and assistance to team members, arranged internal and external training to enable my staff to progress and to effectively support the diverse range of systems utilized within the hospital and external sites .In my role I was actively engaged in elevating the profile of the hospital's IM&T Department through regular meetings with service leads and key stakeholders addressing their concerns and using there feedback to improve service.

I provided second-line IT support to a broad user base, exceeding 4500 individuals, both on-site and across remote clinics. This support encompassed a wide spectrum of devices, including PCs, laptops, printers, tablets, mobile devices, and specialized medical equipment such as anaesthetic machines, DPACs and C5s. My responsibilities include the administration of systems such as Active Directory, DNS, DHCP, MS Office and support of RSA remote access.I support users through remote communication and in-person interactions. Key aspects of my role involve software and hardware maintenance, configuration, upgrading, and repair. I actively collaborate with the data security and 3rd line support teams, this exposure to projects has allowed me to do additional training enhancing my skills and proficiency in troubleshooting, problem-solving, and ensuring the fulfilment of all technical requirements for hospital employees. This role has significantly enriched my overall technical understanding of hardware and software support, leading to me being included in emergency out of hours on-call support as a valued member of the IM&T Support Team.

I am responsible for delivering technical assistance to a diverse staff of over 4500+ individuals. Across multiple sites. This support is provided through remote, telephone, and in-office channels, focusing on troubleshooting and resolving issues related to PCs, printers, and mobile devices on both clinical and non-clinical systems.In addition to troubleshooting, I administer user and device accounts in Active Directory, image and prepare PC’s for deployment, ensuring they are configured to the customers requirements.

As a Regional Accounts Coordinator, I directly engaged with representatives across England, Scotland, and Wales, providing in-person account support and management.