Michael L. Newman Email & Phone Number

Instituted business plans to drive top quartile services revenue in the company.Drive a team of over 250 Geek Squad Agents to deliver the highest quality of technical services.Identify, promote and retain internal/external talent.Directed service team strategy to ensure clients were given an exceptional customer experience. Accomplishments -Highest.

Managed inventory levels throughout 15 stores grossing over $300 million in annual revenueControlled margin erosion of all products sold at store level.Developed inbound phone sales team execution within the stores across the district.Coached managers and supervisors on proper techniques for attaching service plans. Accomplishments -Created expanded.

Supported East Coast Markets with P&L research and execution for 17 North Carolina and South Carolina storesDeployed new initiatives from corporate office and implemented into retail stores.Responsible for expense management of new store openings to ensure districts alignment with pre-opening budgets Accomplishments -Established employee business network.

Launched Geek Squad Brand in Best Buy stores throughout Western, NCDelivered optimal use of labor expenditures according to budget and retail needsManaged relationships between field agents, store managers and clients to accomplish company objectives Accomplishments -Led Geek Squad agents to top quartile performance in the company for fiscal year..

Recruited, interviewed and hired over 120 employees to successfully Grand Open first 20k square foot store in Southeast Region.Developed Exempt and non-Exempt employees for promotion in the first year of store opening.Built an energized team of employees that were relentless at providing excellent customer service Accomplishments -Initiated operational.