Successfully leading a team of 15 reports across Europe, IMEA, and APAC, I have consistently surpassed our quota every year since 2018 (2018: 114%; 2019: 133%; 2020: 110%; 2021: 106%; 2022: 109%; 2023: 132%). Scaling from <$1m ARR to over $20m in ARR.One of my key achievements is maintaining an impressive renewal rate of 86%, demonstrating my unwavering commitment to customer success. As one of the three sales points of contact for sunset and readiness projects, I have played a vital role in coordinating and executing smooth transitions, ensuring minimal disruption for our valued customers.Recognizing the importance of process optimization, I closely collaborated with our finance team to streamline our international invoicing and collection processes. Through the implementation of efficient procedures and leveraging technology solutions, we successfully reduced inefficiencies and improved cash flow, resulting in heightened customer satisfaction and financial stability.Furthermore, I co-led a project with our pricing team to streamline pricing processes and delivery across the organization. This initiative involved implementing standardized procedures and leveraging technology solutions to optimize our pricing strategies, leading to quicker response times and improved profitability.In challenging markets such as IMEA and Singapore, my team has achieved remarkable success, significantly improving renewal rates from 43% to 68% in just 3 years and from 62% to 71% in 2 years, respectively. These achievements were a direct result of our strategic approach, which encompassed gaining a deep understanding of market dynamics, fostering strong client relationships, and delivering tailored solutions to meet their evolving needs.

Responsible for 11 reps across Europe, IMEA and APACAwarded: 'Emerging Leader of the Year 2021' (February 2021)

Responsible for 6 reps across Europe and IMEA.Awarded: Q3 Game Changer

Responsible for managing 120+ of Cvent and CrowdCompass client accounts using the Event Management/ Online Registration, and mobile tools across the UK and EU, with a $1.5M personal book of business with a focus on strategic account growth and maintaining a high renewal rate. My daily duties include renewing and/or negotiating client agreements and handle additional purchasing from our suite of products and feature sets. I oversee account implementation and upkeep, ensure clients are aware of all best practices and functionality. I also take all feedback about our product and bring it to our technical writers for future enhancement releases. Any feedback on customer service must also be taken in and provided to the appropriate team.Additional to my day-to-day, I also provide mentorship and training to new Account Managers as we tripled our European department size during 2016 (from 2 to 6). As well as working on partnership engagements with associations throughout the UK and EU, hosting client networking and success events, and taking up a guest speaking role at industry events with ITM, Autodesk, Gainsight's Pulse Europe and others.Sales Achievement Award - Annual Quota Crusher 2016 (136.95%)Sales Achievement Award - Q3 2016 112.14% QuotaSales Achievement Award - Q4 2016 126.18% QuotaSales Achievement Award - Annual Quota Crusher 2017 (110.6%)Sales Achievement Award - Q1 2017 109.7% QuotaSales Achievement Award - Q2 2017 92.4% QuotaSales Achievement Award - Q3 2017 132.4% QuotaSales Achievement Award - Q4 2017 107.9% QuotaSales Achievement Award - Q1 2018 126.3% QuotaSales Achievement Award - Q2 2018 103.2% Quota

Responsible for managing 200 clients, across the UK and EU, and a $1.3M personal book of business with a focus on strategic growth of accounts and maintaining a high renewal rate. Ensures that clients are maximizing their usage of their account for their entire life-cycle by providing consultative customer service to fully understand and cater their account to each individual use case. Consolidates client feedback into valuable enhancement requests which are communicated regularly to the CTO. Coordinates with other departments on behalf of the client (i.e. billing, contract implementation, customer care, and professional services) to guarantee an overall positive and successful experience for the client.Sales Achievement Award - Annual Quota Crusher 2014 (117.69%)Sales Achievement Award - Q4 2014 101% QuotaSales Achievement Award - Annual Quota Crusher 2015 (112.35%)Sales Achievement Award - Q1 2015 111.2% QuotaSales Achievement Award - Q2 2015 106% QuotaSales Achievement Award - Q3 2015 131% QuotaSales Achievement Award - Q4 2015 101.23% QuotaSales Achievement Award - Q1 2016 168.12% QuotaSales Achievement Award - Q2 2016 141.36% Quota

As a Cvent Sales Associate, I am responsible for marketing Cvent’s event management solution to event planners and other industry professionals. I serve as the initial point of contact with prospective customers and provide product information to prospects, and increase their interest in learning more about Cvent's event management solution. The Cvent solution allows planners to implement online registration, securely collect payments, gather feedback from attendees before and after events, manage housing and travel, develop custom reports to gain insight into their meetings program, and manage budgets. With Cvent’s event management solution, meeting planners are able increase attendance at their events, and at the same time save time and money. Please connect with me if you would like to hear more!Cvent is a leading cloud-based enterprise event management platform. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, e-mail marketing and web surveys; and to hotels for targeted advertising to event planners looking for suitable venues thus serving the entire event management value chain and enabling our clients around the world to manage hundreds of thousands of events and meetings.Awards:Sales Achievement Award - Annual Quota Crusher 2013 (114%)Sales Achievement Award - Q3 2013 105.84% QuotaSales Achievement Award - Q4 2013 122.16% QuotaSales Achievement Award - Q1 2014 115% QuotaSales Achievement Award - Q2 2014 117.75% QuotaSales Achievement Award - Q3 2014 137% Quota

There are a growing number of LGBT parents who work in 'the City', including in law, finance and professional services. Managing a job, family obligations and a work/life balance can be tough (and rewarding), and the support and friendship of others in a similar position can be incredibly helpful. With backing from the InterLaw Diversity Forum and other LGBT networks, P3 has been set up to provide a network of support for such professionals, and as a resource for anyone with an interest in LGBT parenting and the City, including parents of LGBT children.If you are interested in working with The P3 Network, please reach out to me at michael@thep3network.com or check out our website www.thep3network.comPositions held:October 2017 - Present: Chief Operating Officer (COO)November 2016 - October 2017: Head of OperationsJuly 2016 - November 2016: Senior Events LeadRegistered Charity Number: 1178137

The Lion’s Club (TLC) is a pride of inspiring individuals that have fiercely battled real struggles and have pulled themselves up with actionable coping mechanisms and strategies to achieve personal and professional success.We share our stories to help others.Our Lions are exceptional Motivational Speakers that engage and empower your employees, energising and invigorating your workforce. Their memorable and emotional sessions will revolutionise your events, dinners, training and conferences and their inspiration will stay with the audience long after the closing remarks.TLC then shares that support and inspiration to help individuals in need through our online community. We are passionate about helping people around the world achieve their full potential.

Yelp is an online consumer review website connecting people with local businesses – Yelp is the leader in local business review sites. My mission within the sales department was to ensure that prospects in the middle market arena were fully aware of the many opportunities present their business to prospective customers in their area. This involved selling CPC and CPM packages based on their local requirements. Daily responsibilities included: • Researching and developing businesses in my territory and developing package options • Training new hires in digital advertising methods and terminology• Representing the company at industry events and agency clients• Ongoing development of sales style My main achievements were to being the number one European Sales rep for 10/12 months in this roles.

Overseeing and taking responsibility for the day—to-day delivery of ‘Brilliant Basics’ and operations across 2 central London clubs, including Brand Standards, Customer Service and Safety. Co-ordination of the service management team across front of house, facilities and gym/group exercise. Supporting the General Manager in key areas and deputing in their absence. Daily responsibilities included: - Ensuring the health and safety for both members and staff - Managing all Heads of Department to ensure all staff, marketing, cleanliness, maintenance and service was in line with company brand standard policies - Overseeing all department budgets, monthly roster’s and payroll is completed and within allowance My main achievement within this role was being able working with the sales team to increase membership across both club based on the previous 12 months through team incentives and club events.Weekends only: May - September 2012

Taking on a full-time role during university, spending the first 6 months working as sports assistant before promotion to recreation duty manager. The sports aspects of the clubs were my main responsibility covering tennis (adult and children), 3 rugby teams, 4 football teams and 2 squash teams coordinating their leagues, general meetings, and membership coordination. On top of this, I also operated as marketing/sponsorship manager. Daily responsibilities included: - Recruiting, training and supervising staff - Developing and distributing marketing materials promoting clubs and advertising facilities, including location sponsors for the club and sports teams - Maintaining customer service standards, whilst handling enquiries, complaints and emergenciesMy main achievement in this role was developing the sponsorship/advertising packages and implementing this initiative company wide.

Selling advertising space in print, online and events to the education and recruitment sectors. Including both direct clients and advertising agencies including management of key accounts. • First of my class to hit quota, and continued to for 6/7 months• First to sell any advertising in to 'The i' newspaper when launched in 2010• Project lead on 2 specials: The Adventurer (August 2010) and Ski and Snow (November 2010)• Lead over 20 minor location projects, including UK holidays, Holidays on a budget, and UK cities