Misty Floyd Email & Phone Number

Oklahoma City, Oklahoma Area

• Draft, review and negotiate proposals and contracts for businesses.• Successfully manage business operations including budgeting expenses and P & L statements.• Manages inventory weekly to ensure availability for business/customers.• Lead and present virtual and in-person for organization’s leadership regarding event schedules, training, updating new business practices, and setting vision for business advancement and masterminding. • Support upper-level leadership in development and implementation of business strategies.• Establish relationships with clients based on individual needs and advise on specific plans. • Communicate with Corporate management regarding functionality of inventory, contract and business proposals. • Manage and provide direction to an organization with 20+ people.• Execute marketing plan and materials for daily and weekly submission consistently increasing engagement by 115% or more.• Continued education and certification credits to maintain licensing necessary for business ownership and operations.• Identify and document product requirements relevant to customer requests.• Financial planning set for current and future business proposals. • Lead and present meetings with all functional leaders/participants attending; provide a clear outline and set the vision for: the proposal plans, schedules, milestones and assignments• Develop and execute business plans and organizational strategies.• Facilitate team on developing, writing, and revising content that is clear, concise and compliant.

- Coordinate staff agendas, seminars, travel arrangements and itineraries. - Train and develop new and current employees on programs and compliance.- Translate all shorthand seminar notes into full reading material for fellow staff members.- Review all outgoing correspondence, correcting grammar and vocabulary.- Assist all staff members with client retention, compiling business and employee handbooks and training manuals.- Organize and maintain client files in compliance with state law & regulations on several computer programs including Time Matters, Outlook, Word, Adobe, PowerPoint and Excel.- Compose all PowerPoint presentations for seminars and training sessions. - Manage all new and current client information including billing statements and case management.- Create QRL codes for events and seminars being held by firm staff.- Provide customer support via phone, email and internet.- Gather new client information to present to attorneys. - Set up and schedule third party and in-house service requests. - Update marketing plan weekly with mass networking sites such as Craigslist.com, Google+, Facebook, LinkedIn, Instagram, Pinterest and Twitter regarding seminars and local events.

Oklahoma City, Ok

- Assisted in maintaining a 554 unit property. - Provide customer support via phone, email and internet.- Explain property amenities, services, prices and specials along with gathering and inputting data.- Organize and maintain applications and residential files in compliance with state law & regulations on several computer programs including Rent Manager, Yardi, Blue Moon, PowerPoint and Excel. - Set up and scheduled third party and in-house service requests. - Manage and fully engage marketing plan for property each month.- Correlate property marketing plan with mass networking sites such as craigslist, postlets, facebook, and twitter and created a QRL code for prospects to attain information.- Update postings weekly/daily and add to marketing efforts by informing area businesses about up-and-coming events and remodels.- Raised idle 2 year occupancy rate an average of 11% each month since employment, from 86.5% to 97.5%; increasing monthly property income by $30,000+ and $370,000+ annually.- Have maintained a 97% or greater occupancy rate throughout the duration of my employment.- Received an A+ with the BBB for our property and positive feedback on all of my personal shops.- Lead team to receive 3 awards within our nation-wide company; “Best Overall” award with highest increases across the board, “Best Retention” for highest retention rate in 2012 and “Best Service” for most amazing service to residents.

Scottsdale, Az

Assess Client's needs to provide them with appropriate wardrobe assignments. Traveled to client's location with wardrobe options. Catered client (wardrobe) parties. Trained new and existing employees. Maintained a high-level of customer satisfaction as well as a high-scoring clientele book.

Scottsdale, Az

- Interviewed, hired and trained new staff on policies and procedures. - Documented new hires with proper paperwork and forms.- Compiled employee and training manuals for departments.- Provided sales staff with proper training and customer service etiquette. - Supervised staff, scheduled shifts, evaluations, performed regular inventory and time-keeping audits. - Delegated responsibility as a loss-prevention measure. - Tracked purchase orders and merchandise shipments.- Balanced inventory losses against sales.- Set daily sales goals and rewards for stores with met goals.- Implemented and trained staff about customer retention and familiarity with client preference lists.- Created spreadsheet for each store to help implement the usage of a client “book”.

Bachelor'S Degree, Aviation/Airway Management And Operations, 3.9

Associate Of Science (As), Aviation/Airway Management And Operations

Education record