An analytical professional with more than twelve years in Call Center analysis and operational management. Ten years of forecasting, scheduling, and reporting experience in call centers of various sizes including multi-site environments. More than eight years of report building and presentation to all levels of management. More than five years of financial management experience including planning, budgeting, and variance analysis. Eight years of staff supervision at various levels. Currently seeking employment in Contact Center Management or Analysis.Specialties: Extensive Telecomm experience. Proficient with Rockwell, Aspect, and Avaya ACDs.IEX Administrator.Proficient with Aspect e-Workforce
Listed skills include Workforce Management, Call Centers, Leadership, Business Process Improvement, and 16 others.