Cyber Security and Risk Analyst performing risk assessments and managing the risk register for BCI.

System analyst with the Digital Engagement team. Gather requirements for development of new customer portals for Employers, Brokers, Providers, Members, and Shopping.

Developing and delivering project management, six sigma, big data, and IT related training. Publication of books on a wide array of business topics. Providing IT, project management, and certification preparation training to companies and individuals. Providing course development consultation for corporate training departments and educational institutions.

Served as subject matter expert in the development college level courses.(1) Subject Matter expert in the development of version 2.0 of CIS/286 Computer Maintenance and Troubleshooting course. – January – February 2011(2) Subject Matter expert in the development of Wide Area Network Environment (CIS/249), one of a four part CCNA course series for Cisco Devices. – May-June 2011(3) Subject Matter Expert in the update of CIS/290 Personal Computer Hardware Support course in the A+ certification course series, December 2015 to March 2016(4) Subject Matter Expert in creation of BDAT/376 Preparing Data for Analysis course in the Business Analytics certificate courses December 2016 to March 2017.(5) Subject Matter Expert in creation of CIS/291 PC and Device Fundamentals course in the A+ certification course series, January to March 2017(6) Subject Matter Expert in creation of CIS/293 Network Troubleshooting and Support course in the A+ certification course series, February to April 2017(7) Subject Matter Expert in creation of DAT/380, Advanced Database Architecture in Database Architecture course series, May to June 2017.(8) Subject Matter Expert in creation of DAT/390, Database Integration with Other Systems in Database Architecture course series, June to August 2017.

As an Adjunct instructor, taught over 150 sections of courses. For a full listing of courses, see the attached document titled "University Courses Taught".Experience facilitating the following courses in the Flexnet modality: Project Management: CPMGT303 – Project Estimating and Control Techniques; Information Technology Program: WEB404 Web Design & Development I, WEB406 Web Design & Development II; General University Studies: GEN195 – Foundations of University Studies, GEN200 – Foundations for General Education and Professional Success.Experience facilitating the following courses in the online modality: Visual Communications: VCT300 – Image Editing (online modality), VCT310 Web, VCT320 Electronic, VCT410 Instructional Design, VCT420 Multimedia Development; Information Technology Program: BSA310 – Business Systems, WEB431 XML, WEB434 Website Commercialization I, CIS282 Computer Software Fundamentals, CIS206 PC Applications Support, CIS284 Enterprise Computer Support, CIS286 Computer Maintenance and Troubleshooting.Certified to facilitate the following courses in a FlexNet Modality: Project Management, CPMGT300 – Strategic Portfolio and Project Management, CPMGT301 – Procurement and Risk Management, CPMGT302 – Procurement and Risk Management, CPMGT304 – Leading Projects in Organizations, CPMGT305 – Project Management CapstoneCertified to facilitate the following courses in a FlexNet Modality: Information Technology Program: WEB407 Advanced Web Development, WEB435 Website Commercialization II, CIS280 Computer Hardware Fundamentals, WEB410 Web Programming I, WEB420 Web Programming II, BIS219 – Business Information Systems

Adjunct ground instructor for a variety of IT and programming courses, including the following: OPS101 Introduction to Operating Systems, PRG101 Solutions Concepts, PRG102 Programming Logic and Design I, PRG140 Database Programming I, PRG204 Programming Concepts I, PRG250 Web Page Programming III, PRG310 Web Server Programming I, PRG321 .NET Programming II, PRG330 Mobile Applications Development I, PRG335 Mobile Applications Development II, PRG340 Database Programming III, PRG351 Object Oriented Programming I, PRG410 Web Server Programming II, PRG412 Web Server Programming III, PRG422 Programming Concepts II, PRG423 Programmign Concepts III. Primarily taught programming courses using C, C++, C#, Visual Studio, Android Mobile Development Environment, and SQL.

I am transitioning from the VP of Finance role to the President Elect role in 2016. The President Elect works with the President and other board members in support of the chapter.

Responsible for maintaining and presenting all financial records required for chapter operations in accordance with chapter and bylaws. Maintain and manage accounts receivable and payable and all financial portfolios, including but not limited to the collection of chapter dues from PMI, guest payments for chapter meetings or special events and the payment of all chapter bills in accordance with chapter committee directives; Provide financial reporting regarding the state of finances and chapter activity to chapter membership, board and executive level volunteer leaders on a monthly basis (board meeting); Develop an annual operating budget and financial statement to be included in the annual application for charter renewal; Ensure the chapter has reviewed and reported required tax filings; Recommend improvements in the financial processes to the board; Establish and maintain financial operational processes to ensure continuity of chapter operations and define, document and maintain chapter policies; Maintain the annual budget; Contribute to financial planning/goal setting, investing, forecasting and budgeting for the chapter; Distribute/communicate financial section of the annual report to chapter membership; Assist in the preparation of the annual financial statements and reports; Provide timely information to independent auditors as required; Handle all PMI and government required payments; Ensure maintenance and storage of all historic financial documents; Establish financial metrics; ensure chapter is maintaining requirements; Serve as liaison with PMI Global Operating Center on financial matters; Prepare financial guidelines and procedures for the chapter along with board; Analyze cost impact and income benefit of all activities proposed by the board of directors; Review any chapter contract, agreement and insurance; Distribute information, materials and/or fees received from the PMI Global Operating Center to appropriate officers in a timely manner;

Lead instructor developing and delivering project management and six sigma related training workshops virtually and in person, including PMP and Lean Six Sigma Green/Black Belt Certifications.

Contracted to Blue Cross of Idaho as a systems analyst in the Digital Engagement. Responsible for gathering requirements for new customer portal development projects.

Responsible for warranty data analysis and reporting for commercial and consumer products and working with global cross-functional teams to identify top issues and business opportunities to improve product quality, reduce warranty cost, and improve customer satisfaction. Work closely with quality program managers and engineering teams to proactively identify and resolve product quality issues; effectively analyze customer call and repair details, provide issue specific reporting; Responsible for managing quality analysis programs and projects; Responsible for a variety of projects and programs:• Actionable Information Program (2012)• Beta Program Manager (2014 – 2015)• Business Analyst Programs (2012 – 2014)• Careforce Data Analysis (2014 - 2015)• Cost Recovery Program (2014 - 2015)• Counter Measure Implementation Time Program (2014)• Current Product Quality Program (2014 – 2015)• Customer Experience Team Data Analysis Projects (2012 – 2014)• Delta Program Manager (2014 – 2015)• Firmware Update Project (2014)• Out of Warranty Program (2014 - 2015)• Quality Program Manager Documentation and Training (2013 – 2015)• Quality Program Metrics Analysis (2013 – 2015)• Quality Program Strategic Planning (2013 – 2015)• Service Advisory Compliance Project (2014)• Social Media Data Analysis Tool (2013 – 2015)• Warranty Prediction Modeling Database Migration Project (2013 – 2015)• Warranty Prediction Modeling Monthly Updates (2013 – 2015)• Warranty Prediction Modeling Yearly Updates (2013 – 2015)For a description of the projects and programs listed above, see the HP Quality Team Projects and Programs document attached.

Manage content development projects in support of new product introductions to meet legal and regulatory requirements in multiple countries/regions. Content is released to the web, in the box, in the product help files, and in computer based training; Assist in development of new product computer based training including determination of requirements analysis, design specifications, performance objectives, and final copy editing; Manage development of multimedia applications for service center and end user training material.Manage content translation projects in support of new product introductions to meet legal and regulatory requirements in multiple countries/regions. Content is released to the web, in the box, in the product help files, and in computer based training; Responsible for ensuring global language strategy is followed for each product release.Leading six sigma project implementing a new single-sourced XML-based content model incorporating multimedia for new products which can be customized at delivery points including in the use of cloud and mobile computing. Develop animations used as plug-ins in C++ product firmware; Co-lead on redesign of product manuals including user materials, service manuals, software technical reference guides, data sheets, install guides, and data sheets. Redesign included the development of new XML-based templates, DTDs, and style sheets for each manual type;Responsible for management of special projects and programs while in the Information Engineering department. See the document titled "

Contributed to the development of social media strategy for printing division; Co-authored social media standards guide; Co-authored multimedia guidelines and specifications for development and delivery of content to web portals; Managed development of search engine optimization strategy and guidelines; Documented customer requirements and delivery processes, improved information usability, search optimization, and reduced redundancy on web pages by 41%; Developed metadata guidelines for content publication to web portals; Developed Wiki and Forums for use by internal R&D divisions to enable communication for geographically diverse R&D labs, Manage on-going web development projects;

Participated in team to improve customer web experience and establish benchmarks and targets for improvement; Performed research and evaluation of competitor websites and social media interactions to develop comparative case study to develop effective social media strategy; Managed development of web analytics program to identify content usage metrics which increased effectiveness of content by 20% in the first quarter; Participated in development of development and implementation of public service portal web site release in Asia Pacific region;Managed business case model for analyzing the effectiveness of web delivered support material;

Manage development of CSS, XSL, style sheets and accompanying DTD; Lead team to develop content strategy for global support centers and websites; Anticipate and lead customer focused new product introduction content creation based upon data analysis and feedback from customers; Experienced with commercial art and graphic design in conjunction with global presentation of information; Team lead in quality review of content transitioned from over 80 databases into one XML-based content repository; Developed test suites for proactively testing new products for identify and documenting issues pre-release; Performed testing and quality control on implementation of Concentra document management system in the organization; Assisted in development of meta-data standards for use in publishing content to commercial support websites; Compile and analyze document/project metrics and feedback for continuous quality improvement; Development of use case scenarios for testing document/eDelivery/Knowledge Management tools;

Develop and deliver training and presentations on systems and tools in local and virtual classroom settings; Developed, documented, and managed complex database structures including performing data analysis, design, use case development, test case development, and implementation in enterprise environment; Act as team liaison (lead) for knowledge base tools and processes, providing team with knowledge base updates and training; Write, review, and/or edit technical support documentation for conformity to established standards of format, style, reading level, technical accuracy, grammatical correctness, etcetera; Identify areas for content quality improvement, access or coverage and strategies for improvement; Document content cleanup phases, participants, and outcomes; Establish and execute plans to improve KM processes, document quality, training, and other issues on support teams; Initiate business-sponsored escalations through the Program Office as appropriate; Manage changes that involve knowledge management, such as outsourcing, KM tool improvement, enhancements for impacted teams; Communicate changes in support team organization, management, or contractual agreements (outsourcers) to appropriate contacts within KM program office, Business Implementation Manager, and World Wide KM; Communicate key KM metrics to support team management on a regular basis, includes KM trends, narratives, quality, and coverage metrics; Ensure support teams understand KM strategy through regular communications, newsletters, and attendance at team meetings; Development of test cases for Knowledge Management tools; Perform testing of eDelivery/Knowledge Management tools;

Trained and mentored technical writers, content managers, project managers in various web development applications, content development tools, metrics processes, and data analysis methodologies; Capture and edit digital images for electronic and print media using various retouching and graphic and photographic manipulation tools; Manage development and maintenance of various support and training Web sites; Co-authored writing guidelines for web content for publication to customer, IT help desk, customer support knowledge base, and channel partner web portals; Create and publish over 1200 documents and white papers on HP web site; Copy editor for over 1,000 technical manuals and documents; Research and verify product data by consulting with Subject Matter Experts (SMEs); Analyze customer feedback to increase the quality of content to improve customer satisfaction; Provide content for top documents and FAQ questions needed in the product web sites; Manage the Issue Monitoring process; Maintain technical expertise across product lines;

Provide hardware support for high-end contract customers; Reviewed knowledgebase documentation during each call, submitting requests for modification as needed; provided troubleshooting assistance to call, email and chat support customers as needed for IT hardware and software issues; Provide software, hardware, and network customer support;

Taught 16 4-day virtual CAPM/PMP certification workshops to prepare project management professionals to sit for the Project Management Professional or Certified Associate in Project Management certification.

Developed network administrators policy and procedures manual; Developed an internal training web site with training material related to the BSU.net network (See Abstracts, Projects, and Presentations below);Developed network security policy and procedures; Developed network backup policy and procedures; Developed policies and procedures for performing a network audit; Maintained network security; Monitor network anomalies and investigate breaches of security; Evaluate network monitoring tools and backup tools; Investigate security issues related to numerous operating systems, applications, and hardware.

Contracted to the Department of Justice to reconstruct financial records and apply complex data analysis techniques and processes to identify financial sources, and identify assets; Import, transform, and model data with the purpose of understanding and making conclusions for legal cases; Responsible for mining data from various law enforcement databases and compiling information into usable information; Responsible for tracing hidden assets, funds, and ownership status; Performed net work/cash flow analysis to prove financial crimes; identify spending patterns and trace illegal proceeds, complete financial profiling and MO techniques; Identify money laundering techniques, Develop financial information sources.

Worked as an assistant to the President, Vice President, and Comptroller for Comfort Guide, Inc., a small startup. I was responsible for a number of duties: (1) Developed reports to stockholders, reports to potential investors, business plans, marketing research reports, and sales presentation to high-profile customers; (2) Provide marketing research and support; set up numerous sales seminars with public utilities and HVAC contractors; supervised shipping and receiving of product and product components; database development and maintenance; assist President and Comptroller in the development of reports to stockholders; assist President and Comptroller in the development of business plan to potential investors; (3) Assisted the President, Vice President, and Comptroller of the company in the creation of report to shareholders; (4) Managed the development and logistics of numerous seminars at utility companies along the east coast; (5) Maintained customer database; (6) Interact with manufacturing and shipping in the delivery of product; (7) Writing and editing of reports for upper level management and stockholders; (8) Responded to business correspondence; (9) Assisted Comptroller in completion of financial records

Maintain law library; perform legal research as requested; maintain civil and criminal case files; keep calendar for assigned civil attorney's; assist attorney’s in devising, proofreading, and executing legal documents in accordance with Federal Court and 9th Circuit Court of Appeals; Prepare exhibits and other material for trial; prepare correspondence for attorney’s; file material with the court; Perform research in Lexis-Nexis and Westlaw databases as requested;