Maja Nikolic Email & Phone Number

Belgrade, Serbia

Responsible for delivery of the projects and keeping track of operational efficiency: • Running product roadmap for internal tools development • Set up Business intelligence department, set up Product KPIs and keep metrics in place. Work with the team on ML task to improve operation efficiency • Responsible for delivery of the project - Operations and CSS team• Responsible for overall set up of recruitment and OKR process within the company

Belgrade, Serbia

Influencing product strategy and direction, defining and prioritizing product requirements, features and functionality, contribute to product roadmaps, recommend product direction• Driving through delivery of a feature from conception to launch• Developing and implementing go-to-market plans and working with all departments to execute• Defining product specifications using clear and consistent user stories with any acceptance criteria or supporting documentation supplied• Working with engineering teams during the development cycle to ensure the product meets customer requirementsAs company was in startup set up one of my responsibility was to establishing processes across the organization in different areas: Product development, Business development, HR, Finance

Serbia

Responsible for the successful and timely execution of patient recruitment projects from startup to finalization. As the first point of contact for our clients (Sponsors and CRO´s), it is my job to establish budgets, timelines, project plans and submission documents. As an internal lead of the project my job is to coordinate activities and teams from both Clariness and client perspective to drive the project execution and accelerate better performance.• Successfully defined and delivered both standard and unique project scopes within budget and on time• Conducted Ongoing analysis of results and lead operational optimization efforts• Clinical trial site performance management, monitoring and reporting• Redefined processes, leading to improved efficiencies in operationsAs a part of the software development team my role was to define scope and necessity for the feature development to support business and client needs. • Conduct ongoing prioritization of the projects and feature development• Define specifications, part of the sprint planning and UAT testing

Belgrade, Serbia

• Portfolio management of terminals (phone, tablets, laptops) in Vip mobile portfolio. All listed terminal in Vip mobile portfolio each quarter are revised and new one are listed according to Vip mobile standards, customer needs and IT trends worldwide• Vendor management: quarterly negotiation of quantities and prices of each model of terminals. Contracts, offers and handling of all supporting documents related to vendors management. Point of contact for Alcatel and HTC• Manage the end-to-end after sales process. Develop and maintain standard operating procedures, guides, policies, templates and documents for key processes. Develop KPI on group level (Telecom Austria Group) for after sales. Develop follow up actions according to the KPI monitoring. Only point of contact for all after sales activities (SLA, negotiation..)• Presales activities: responsible for customization of terminals (adjustment of mobile software for Vip mobile network and brand standards of Vip mobile), testing and delivering technical acceptance or bug reporting for terminals ranged in portfolio • Marketing activities related to terminal portfolio: ATL, BTL, special promotion and special events related to terminals Projects: • SAP pricing development – project owner. Responsible for complete process making and integration between different systems: SAP, Sugar CRM, Knowledge base and business requirements (marketing, sales, legal and finance department)• Customer experience initiative (Telecom Austria Group) – project member responsible for customer experience improvement actions regarding after sales and presales processes• CRM development team – part of the team who made transfer from old CRM system to new one. Team member responsible for all business requirement related to terminals process• Buyback of devices – one of the project owners responsible for vendor cooperation, process making and integration between CRM system and vendor system

Belgrade, Serbia

• Providing delivery of all Comp&Ben Processes • Responsible for weekly reports, forecast and business plan for Comp&Ben department • Revise and redefine all bonus schemes on company level: sales, production, warehouse and administration• Performance appraisal and monthly/annual bonus delivery• Point of contact for Expats • Responsible for supporting and updating a business units on all employee relations matters • Provide HR advice and support to managers and staff on a wide range of strategic and operational human resources issues• Build a strong business relationship with the business unit • Actively identify gaps, proposes and implement changes necessary to cover risksProjects:• Implementation of IT system for evidence of working hours – project member• Implementation of SAP wave 2 system for Comp&Ben – project member• Synchronization of all monthly and KPI reports with finance department • Part of the Coca Cola Hellenic talent project (management trainee). Project had focus to develop multidisciplinary skills and knowledge all wider overview of department and company performance. Project owner of Self-management motivation project• Build a strong business relationship with the business unit • Actively identify gaps, proposes and implement changes necessary to cover risks

Belgrade, Serbia

My role included providing procedures, measurements and all follow up action related to presales and after sales CRM activities. Monthly competition comparison and fleet offer support. Assistant to Lexus brand manager: pricing policy, launch event, exhibition and marketing activities

Msc, Economics Of Science And Innovation, 7.88 / 10 Ects: 60

The Master Program corresponds to a MBA with focus on innovation in science and technology. Join diploma rewarded by University Autonomous.

University Diploma - Faculty Of Economics, Business Study, Marketing Class, 8.3/10 Ects: 244

First 2 years of general training in economics. A goal of the faculty is to create specialist with excellent background in macro and micro.

Chinese Class, 5/5