Melanie Nitter Email & Phone Number

Berlin, Deutschland

Berlin, Deutschland

I am devoted to the comprehensive testing and evaluation of all things related to HiFi. From imposing floor-standing speakers to precise turntables, my mission is to scrutinize these products from the perspective of the discerning end consumer.Instead of relying on dry measurement data and laboratory results, we place the utmost importance on the user experience. Because, at the end of the day, what truly matters is the emotions and experiences our customers have when they install these technological gems in their own homes and integrate them into their daily lives.Our assessments go far beyond mere assembly and device connectivity, as we want to ensure that they shine in every respect. Whether it's the enjoyment of movies, thrilling gaming experiences, or the deep connection through music – all these aspects undergo a thorough quality check to ensure they meet the highest expectations.

Berlin, Deutschland

-Gained knowledge about Design Principles and heuristics -Created Style Guides and Case Studies-Created paper and digital wireframes and lo-fid, mid-fid, hi-fid and interactive prototypes in Figma-Applied User-centered Design into "real life" project-Designed a Money saving App with sustainability Focus

Berlin, Deutschland

-1st and 2nd Level Customer Support via Service Desk Tickets and 1 to 1 Communication-Created individual Process documentation for Customers that increased productivity and prevented creation of Support Tickets-Designed and Implemented individual Workflows for Customers to boost Teams productivity

Berlin, Deutschland

-1st and 2nd Level Customer Support via Service Desk Tickets and 1 to 1 Communication-Created individual Process documentation for Customers that increased productivity and prevented creation of Support Tickets-Designed and Implemented individual Workflows for Customers to boost Teams productivity

Berlin, Deutschland

-1st and 2nd Level Customer Support via Service Desk Tickets and 1 to 1 Communication-Created individual Process documentation for Customers that increased productivity and prevented creation of Support Tickets-Designed and Implemented ITIL Service Desk Processes for Customers and in-house to boost the quality of Customer Support

Berlin, Berlin, Deutschland

-Supported the administration of the Atlassian Toolchain andstreamlined Customer Support at Volkswagen FinancialServices leading to more Customer satisfaction-Relocation of the data center for the German PensionInsurance including server removal & installation, cabling andpatching, enhancing efficiency and ensuring operationalcontinuity-Played a pivotal role in facilitating system administration andoverseeing successful hardware rollouts for esteemedclients, including GASAG, Sanofi/Zentiva, and Daimler AG,resulting in heightened productivity and significant costsavings.

Berlin, Berlin, Deutschland

-Managing internal buyers and external suppliers.-Providing 1st and 2nd level support for the internal shopping system (click2Shop).-Offering 1st and 2nd level support for the procurement portal (DE, EU) for public tenders.-Handling 1st level support for accounts payable management.

Braunschweig, Niedersachsen, Deutschland

Event Technology Management-Preparing the technology in conference rooms (establishing audio/video connections with conference partners).-Maintenance of event technology (Polycom systems, Barco Clickshare, projectors).-Technical support during events, including audio control.Asset Management-Receiving new computers.-Inventory management of devices (via SAP).-OS installation with custom images (Microsoft Windows) and initial setup.-Delivering devices to users.

Weiterbildung

It-Systemelektroniker