Melissa Miller, Msit Email & Phone Number

Greenville, South Carolina, United States

•Lead effort for department compliance with Agile Working Model documentation standards per BMW specification•Artefact Lead: Create and maintain Product Depot via Atlassian Confluence to document artifacts related to the development, testing, and deployment of shop floor production systems •Validate and maintain data quality of the intelligent index for product documentation (YPA-Your Product Assistant)•Facilitate collaboration and communication across technologies and SMEs for AWM documentation •Change management (CMCO), attend and lead CAB (change advisory board) meetings and represent IT efforts to business partners. Assure quality of change requests and adherence to change management processes, participate in meetings with regional colleagues to discuss impact and risks of changes. Support in IT weekend and shutdown activity planning and coordination in collaboration across all business units.• Documentation specialist: Encourage and facilitate policy adherence for DRP (document retention policy) per BMW standards, participate in audits to ensure strategic alignment and compliance.

•Manage break fix operations for BMW IT department, manage and track BMW badging/access/devices.•BMC Remedy IT Service Management (ITSM) change coordinator and incident manager for local and regional infrastructure changes. Manage and track resolution of incident tickets, and change requests by coordinating with end users, technicians, and external vendors.•Establish and maintain partnerships with 20+ external vendors to support regional incident tickets across the Unites States and Canada.•Financial reporting to management and client regarding labor and material cost related to break fix tickets.•Configuration Management Database (CMDB) for 30+ Americas regional locations. Document all new patch panel, UPS, PDU, fiber and cable management installations and newly constructed IT rooms and racks.•Point of contact for all labeling and documentation of IT equipment. Maintain and implement labeling standards according to client.•Organize and maintain IT room capacity walk and quality check schedule for 270+ IT rooms, document findings in Smartsheet and maintain current and archive photos.•Provide on call support 24/7 to address high and critical incidents affecting production.•Train new and existing technicians on client specific software (ITSM, CMDB, Smartsheet, Visio).

Greenville, South Carolina

• Project Management (Americas Region) New construction, expansion, and Infrastructure lifecycle projects. Responsible for communications with business stakeholders, management of vendor delivery and other technical resources. Plan and coordinate timelines for multiple projects simultaneously, maintain and report on budget, risk assessment and mitigation. • BMC Remedy IT Service Management (ITSM) change coordinator and incident manager for regional infrastructure changes. Manage and track resolution of incident tickets, change requests, and problem tickets by coordinating with end users and technicians.• Configuration Management Database (CMDB) for 50+ Americas regional locations. Point person for collaboration of data, tool use, and communication with international teams, plus training of 50 internal, external and regional staff. • Migration of local department Confluence environment to the enterprise Agile Tool Chain (ATC). Promoted and facilitated communication and relations among global colleagues and partners by implementing team representation across the internal global interface.• Worked with DevOps team to produce icons and branding material for internal mobile applications.• Department branding initiatives, multimedia graphic design, visual graphic reporting for upper management.

Greenville, South Carolina

• Maintain and optimize team CMDB environment documentation, data integrity, and standards. Allocate vendor resources for documentation of 200 new infrastructure installations and perform quality checks on completed projects.• Improved transparency and communication through use of agile and scrum methodologies and toolsets. Enhanced communication efforts within team to meet targets and timelines.• Project performance tracking and reporting. Conducted business requirements analysis through visualization of data. • Project management of regional infrastructure projects. Prepared graphic solutions and presentations for team and management level communications. Provided high level cost estimates, participated in requirement gathering, and prepared timelines with technology dependencies and lead times.• Assisted in coordination of business continuity exercise (TCM) with 25 leads from diverse technologies, and annual technology summit (IDEA Summit) with 250 participants from 5 countries.• Redesigned the Confluence intranet portal to maximize the user experience, expand connectivity, and increase productivity.

Greensboro, North Carolina

• Prepared lesson plan and activities geared toward 6-9 and 10-13 year olds focused on computer animation and cartoon drawing. • Prepared Photoshop lesson plan geared toward rising 8th-12th graders, • Met and greeted parents during drop off and pickup, • Instructed/assisted instructor, assisted in program classing, prepared activities.

Designed recruiting materials, fliers, certificates, brochures, banners, posted fliers, office duties as assigned, facilitated communications with students and faculty.

• Used Adobe Suite (Photoshop, Illustrator, and InDesign) to create promotional, marketing and branding materials including a brochure, letterhead, and a vector logo. • Created and maintained event flyers and multimedia graphic solutions as needed for the organization's operations. • Created member database with Microsoft Access and Excel to keep a record of member names, contact info, contributions and membership levels.

Master'S Degree, Information Technology

Activities and Societies: Epsilon Pi Tau

Bachelor Of Science (Bs), Graphic Communications

Activities and Societies: Epsilon Pi Tau