Melissa Miller, Msit Email & Phone Number

Greenville, South Carolina, United States

• Lead effort for department compliance with Agile Working Model documentation standards per BMW specification
• Artefact Lead: Create and maintain Product Depot via Atlassian Confluence to document artifacts related to the development, testing, and deployment of shop floor production systems
• Validate and maintain data quality of the intelligent index for product documentation (YPA-Your Product Assistant)
• Facilitate collaboration and communication across technologies and SMEs for AWM documentation
• Change management (CMCO), attend and lead CAB (change advisory board) meetings and represent IT efforts to business partners. Assure quality of change requests and adherence to change management processes, participate.
• Documentation specialist: Encourage and facilitate policy adherence for DRP (document retention policy) per BMW standards, participate in audits to ensure strategic alignment and compliance.

• Manage break fix operations for BMW IT department, manage and track BMW badging/access/devices.
• BMC Remedy IT Service Management (ITSM) change coordinator and incident manager for local and regional infrastructure changes. Manage and track resolution of incident tickets, and change requests by coordinating with.
• Establish and maintain partnerships with 20+ external vendors to support regional incident tickets across the Unites States and Canada.
• Financial reporting to management and client regarding labor and material cost related to break fix tickets.
• Configuration Management Database (CMDB) for 30+ Americas regional locations. Document all new patch panel, UPS, PDU, fiber and cable management installations and newly constructed IT rooms and racks.
• Point of contact for all labeling and documentation of IT equipment. Maintain and implement labeling standards according to client.

Greenville, South Carolina

• Project Management (Americas Region) New construction, expansion, and Infrastructure lifecycle projects. Responsible for communications with business stakeholders, management of vendor delivery and other technical.
• BMC Remedy IT Service Management (ITSM) change coordinator and incident manager for regional infrastructure changes. Manage and track resolution of incident tickets, change requests, and problem tickets by coordinating.
• Configuration Management Database (CMDB) for 50+ Americas regional locations. Point person for collaboration of data, tool use, and communication with international teams, plus training of 50 internal, external and.
• Migration of local department Confluence environment to the enterprise Agile Tool Chain (ATC). Promoted and facilitated communication and relations among global colleagues and partners by implementing team.
• Worked with DevOps team to produce icons and branding material for internal mobile applications.
• Department branding initiatives, multimedia graphic design, visual graphic reporting for upper management.

Greenville, South Carolina

• Maintain and optimize team CMDB environment documentation, data integrity, and standards. Allocate vendor resources for documentation of 200 new infrastructure installations and perform quality checks on completed.
• Improved transparency and communication through use of agile and scrum methodologies and toolsets. Enhanced communication efforts within team to meet targets and timelines.
• Project performance tracking and reporting. Conducted business requirements analysis through visualization of data.
• Project management of regional infrastructure projects. Prepared graphic solutions and presentations for team and management level communications. Provided high level cost estimates, participated in requirement.
• Assisted in coordination of business continuity exercise (TCM) with 25 leads from diverse technologies, and annual technology summit (IDEA Summit) with 250 participants from 5 countries.
• Redesigned the Confluence intranet portal to maximize the user experience, expand connectivity, and increase productivity.

Greensboro, North Carolina

• Prepared lesson plan and activities geared toward 6-9 and 10-13 year olds focused on computer animation and cartoon drawing.
• Prepared Photoshop lesson plan geared toward rising 8th-12th graders,
• Met and greeted parents during drop off and pickup,
• Instructed/assisted instructor, assisted in program classing, prepared activities.

Designed recruiting materials, fliers, certificates, brochures, banners, posted fliers, office duties as assigned, facilitated communications with students and faculty.

• Used Adobe Suite (Photoshop, Illustrator, and InDesign) to create promotional, marketing and branding materials including a brochure, letterhead, and a vector logo.
• Created and maintained event flyers and multimedia graphic solutions as needed for the organization's operations.
• Created member database with Microsoft Access and Excel to keep a record of member names, contact info, contributions and membership levels.

Master'S Degree, Information Technology

Activities and Societies: Epsilon Pi Tau

Bachelor Of Science (Bs), Graphic Communications

Activities and Societies: Epsilon Pi Tau