Mercy Njoroge Email & Phone Number

Kenya

Kenya

Driving the development of solutions that optimize and streamline logistics operations at KOKO. My role involves leading cross-functional teams to create innovative products that enhance operational efficiency, improve ‘first-mile’ delivery systems, inventory management and ensure seamless coordination between our operations and stakeholders.

Nairobi County, Kenya

Support startups and small medium sized enterprises (SMEs) by providing strategic guidance and mentorship to help founders navigate challenges, validate ideas and scale their ventures. I collaborate with a community of seasoned professionals to drive impactful business outcomes fostering innovation and sustainable growth.

Nairobi

Digitising healthcareI focused on building scalable products that empowered patients and policy managers with efficient, user-friendly tools designed to transform the way healthcare services are accessed and managed. I led cross-functional teams to create and enhance MTIBA's patient journeys on USSD, Mobile app and policy management interfaces. I collaborated closely with engineers, product designers, and stakeholders to ensure that our solutions are both technically sound and user-centric, while adhering to data security requirements. I was responsible for the end-to-end patient policy management product lifecycle, from ideation to release, ensuring continuous improvements that aligned with MTIBA’s product strategy.

Nairobi

Responsible for starting the customer service department from scratch. I created a high-performing team, created and implemented operational procedures specifically suited to the MTIBA platform users. My efforts were concentrated on developing a culture that was customer-centric, making sure that communication flowed easily across all channels, and encouraging ongoing service delivery improvements. I implemented efficient training initiatives with the contracted BPO and utilized data-driven insights to elevate customer satisfaction.

Nairobi

I successfully established the CarePay's new operational office, overseeing all aspects of setup and daily operations. I ensured the office was fully functional and efficient, from sourcing office space to procuring essential equipment within the setup budget as well as implementing administrative and procurement processes. I built a solid foundation for smooth operations, including managing vendor relationships, coordinating logistics, and supporting staff needs. My responsibility was to create a happy, productive work environment and streamline office workflows.

Nairobi County, Kenya

Founded and run a business specialising in healthcare apparels and accessories. I focused on sourcing innovative, comfortable, and functional garments for medical professionals with a commitment to quality and accessibility. My objective was to enhance the work experience of healthcare workers by providing durable, stylish uniforms that meet the highest standards of performance and comfort.

Nairobi

Ensured the smooth and efficient operation of day-to-day administrative activities with my responsibilities spanning across a variety of functions, including office management, logistics coordination, HR benefits management, and ensuring compliance with organizational policies and procedures.I managed key operational tasks such as maintaining office facilities, overseeing vendor relationships, and coordinating procurement, donor funded project close-outs as well as employee benefits management for Kenya Nationals based in Kenya and other International programmes. My role also involved working closely with various teams, both locally and globally, to coordinate events, workshops, and training sessions. I ensured that all logistics ran smoothly, from travel arrangements to managing on-site facilities, allowing our teams to execute their programs seamlessly.

Nairobi

Ensured the smooth and efficient operation of day-to-day administrative activities with my responsibilities spanning across a variety of functions, including office management, logistics coordination, HR benefits management, and ensuring compliance with organizational policies and procedures.

Mba, Strategic Management

Bsc, Information Systems And Technology