Marlow Metcalf Email & Phone Number

United States

Functioning as a consultant with expertise in franchise operations, and with proficiency in composition of supplementary materials, manuals, and procedural documentation, in this role I support Thrive Coaching & Performance by the following actions:● Provide individual and team coaching sessions to clients around operations, systems, talent optimization, organizational development, performance management, and culture transformation● Build and write Thrive Coaching & Performance branded and unbranded supporting learning materials to be presented to and utilized by the company's clients● Contribute ideas and expertise in creation of client programming● Prepare professional proposals and assist in lead generation

• Implemented efficient workflows to maximize productivity and performance• Developed and established staff evaluation parameters and documents• Oversaw operational training and support to franchisees• Initiated cross-departmental collaboration to align US & Canada processes• Engaged in professional networking with franchise corporations both within and outside the industry to gain insights into best practices and operations processes• Vet and implement new services, modalities, products, vendors and programs• Presents financial and KPI oriented education at the annual Canada Franchisee Meeting• Acted as project manager for platform & program implementations• Member of Hand & Stone Franchise Corp Future Executive Development Program • Business Intelligence Tool Committee Member• POS Committee Member• Unit Level Economics Committee Member

• Established Operations department• Directly supported all franchise locations via phone, email and in-person visits• Collaborated with Finance, Operations, IT, and Brand Experience Executives and teams to create and implement processes internally and for franchisees• Played instrumental role in new POS rollout, including relationship building amongst multiple departments within the software’s company • Designed training and supporting materials for use chainwide, conduct webinars and workshops• Advised franchisees on opportunities for financial growth by P&L analysis and KPI performance• Employee of the Quarter Q3 2021

Direct Support• Support multiple regions of franchise locations with weekly support calls and quarterly visits• Provide weekly operation updates and weekly services updates to franchisees-Establish and prepare Franchise Quarterly Evaluation (FQE) schedule for each location’s quarterly on-site visit• Utilize KPIs to assess operational weaknesses in each spa in the assigned territory• Develop and deliver action plans to improve spa performance of each location in the assigned territory• Conduct in-spa training and role-play sessions with spa staff• Conduct regional/market-wide operational training programs and workshops• Communicate as needed with the Training, Marketing, and IT departments to fully support each location as these departments impact day-to-day operations and pre-opening operations• Develop revenue budgets for each spa in the assigned territory• Meet quarterly and annual revenue goals for each spa in the assigned territoryDepartment Support• Assist in developing, writing and editing of supporting & training material used chain-wide• Assist in developing, writing and presenting chain-wide webinars for franchisees and their employees

Downers Grove, Il

-Responsible for meeting weekly goals for the clinic and individual departments (front desk over the counter collections, rehab billing, chiropractic visits and per patient visit averages).-Oversee daily operations including ordering products and equipment.-Office’s HIPAA Compliant Officer – monitors consistent HIPAA compliance, create appropriate policies & procedures, direct quarterly audits and staff training. -Coordinate all corporate social media accounts and create marketing campaigns.Represent the company at all off-site events, primary point of contact for all external relationships and networking activities, business leads.

Downers Grove, Il

-Responsible for meeting daily and weekly sales goals for the spa and individual departments (front desk, massage, nails, and esthetics.-Oversee daily operations including ordering products and equipment/supplies.-Maintain all corporate social media accounts and websiteCoordinate all marketing campaigns and new product acquisition and display.-Represent the company at all off-site events, primary point of contact for all external relationships and networking activities, business leads.

Chicago, Il

Greater Chicago Area

Educated club members on equipment usage, safety, including demonstrations on cardio machines, weight machines, and free weights.Communicated and enforce department equipment use and policies.Maintained fitness areas to ensure a safe and clean environment for club members and staff.Connected club members with appropriate fitness/wellness staff and programs to meet their needs.Conducted body fat testing, Bod Pod, on club clients.

Perform basic health and activity assessments in a 1-1 consultation and questionnaire review Create and administer appropriate exercises based on fitness level, previous and current injuriesManage all personal clients; scheduling, follow ups, retentionSpecialty in "Golden Population", functional and correction exercisesInstruct weekly group exercise classesBody Transformation Challenge/ Weight Loss Challenge ManagerOrganize training times, fitness trainers and participants' teamsContact and schedule speakers for bi-weekly seminars that cover relative health topicsCoordinate important dates, weigh ins, data entry of weekly results

Researched related fitness topics, completed case studies and presented an educational lecture to clients and staffPerformed personal training sessions of a variety of ages, fitness levels and medical profiles

Intercultural Communications

Bachelor Of Science, Exercise Science

Activities and Societies: Future Alumni Association Vice President, University Development Telephone Outreach Program, Exercise Science.