Muhamad Noor Ikmal Ibrahim Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Examined real-time queues and identify breach of community guideline to reduce revenue loses- Performed analytical reviews with 98.5% accuracy rate with strict adherence to client's policy- Trained to identify Japanese political, religious and public figures and their affiliated organisation- Communicated with clients to validate several grey-area cases to allow or reject appeals- Determined existing abuse trends by analysing creator’s profile- Provided insights to internal teams and client

Cyberjaya, Selangor, Malaysia

- Researched issues on various computer systems and databases to facilitate complaints and inquiries- Handles up to 15 calls per day while also following up on multiple emails towards resolution- Displayed courtesy and strong interpersonal skills with all clients interaction - Referred rare and difficult issues to other departments while maintaining positive rapport with clients- Obtained 96% of customer satisfaction rating

Malaysia

- Proficient in handling customer accounts and payments to facilitate complaints and inquiries- Displayed leadership in supporting fellow teammates in a collaborative manner- Attended regular client meetings and discussions with overseas teams- Supervised the creation and maintenance of the Knowledge Base for the team.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Attended meetings and training on policy updates to ensure all teams were in alignment within policy- Prepared monthly reports for client’s evaluation, assessed the team review quality - Provided regular 1 on 1 mentorship to improve the overall team quality rating- Served as a content moderator (Jul 2017 - Nov 2019) then promoted to QA

Associate'S Degree, Civil Engineering, 2.9

Japanese Preparatory Programme

High School Diploma, Spm: 8A 1B

Activities and Societies: Editorial Board, Cyber Brigade, Basketball