Michael Northern Email & Phone Number

Providing solution to support business and IT transformations

Providing Consulting Services for Operations related full lifecycle business and IT changes.

Worldwide, Oo

When I joined Deloitte, the Smart Grid Utility practice was new, though they had been already servicing 60% of the utilities market. I came on to help the new partner develop service offerings, creating intellectual capital, add and nurture internal staff, and win new business, but also to define and refine the processes and procedures that would build a sustainable practice, such as project staffing. This took the practice from 0-$15M in revenue. To further establish Deloitte’s thought leadership in the utilities arena, I co-founded a global internal Center of Excellence to support Smart Grid around the globe, and was frequently presenting and creating collateral on Deloitte’s behalf at large industry events, such as Distributech. To support Deloitte’s delivery methodology, I also taught and certified associates on TOGAF principals. Additionally, I was working for the clients we won, digging right in with Smart Metering projects and Smart Grid planning. Over the years, I worked on meter end points ranging from 10 million to .5 million, and utilized 6 different AMI vendors’ products. Establishing vendor selection procedures, as well as recommending vendors and implementing the technologies were frequent projects both in utilities and Fortune 500 companies.My most recent project was a great example of when change was minimized, because instead of bringing in new technology, what I found at Walmart was that they had duplicate technology capabilities that were not adding value. This discovery created an additional $45M of addressable spend, which I road mapped to help them acquire technologies years in the future that would add greater business value. Clients: 🔹Baltimore Gas & Electric🔹CMS Energy🔹Consumers Energy🔹Enbridge Gas Distribution🔹EnWin Utilities🔹Marathon Petroleum Corporation🔹Ontario Energy Board🔹Potomac Electric Power🔹Pratt & Whitney Canada🔹Puget Sound Energy🔹Tennessee Valley Authority🔹The United Illuminating Company 🔹Walmart

Overland Park, Ks, Us

Black & Veatech was a 75+-year old engineering company when they bought 3 boutique management consulting companies to augment its offerings to the utilities market. The management consulting model was foreign to them, so threading these disparate resources into a cohesive, profitable, impactful unit was challenging. RFP responses were taking 50% longer than was conducive to achieve that goal. By creating more effective collateral, streamlining workflow, and on-boarding the division to optimized RFI/RFP procedures, response times dropped dramatically and day-to-day work productivity soared. Clients:🔹Electric Reliability Counsel🔹Hydro One🔹Lubbock Power and Light

Armonk, New York, Ny, Us

My consulting projects during my time with IBM grew in scope, impact and geography; I found myself consulting to the largest energy providers in North America. As with Deloitte and Black & Veatech, I spearheaded the development of intellectual capital, personally authoring 27 artifacts and delivering RFPs and oral presentations, that led to $23M in revenue, a 43% increase. However, an even greater success during my time at IBM was getting to help a young professional redeem his career and reputation. No one wanted him on their team, so I laid out very clear expectations for a 3-month project that he owned, and let him know that his job was conditional on his success. In the months that followed he rose to the occasion. Upon completion, he was in high demand for project work, but he was running teams for me. He stayed with IBM for another 4-5 years as a solid team contributor. Clients:🔹American Electric Power🔹BMW🔹Cinergy🔹Cook Nuclear🔹Pacific Gas and Electric🔹Southern California Edison International

Gb

The year I joined PwC, we were engaged to implement the largest asset management system in North America for American Electric Power. Six months in, however, I identified some deficiencies in the system that threatened to derail the project and negatively impact stock prices. The client appreciated the intervention, and continued to engage me to lead delivery of an alternate technology.

This automotive dealer business was launching a new product on a data warehouse platform that required complex data integration, with which they had little experience or expertise. I was hired to design the deployment process and perform quality assurance testing on the solution architecture. My team developed a cost model for deployment. The new business process included remote training of end customers and reduced issues and cycle times by 50%. Architectural improvements lowered total hardware costs and increased system performance, integration, and reliability. Clients:🔹Auto Nation🔹Bill Heard🔹Ford🔹GM🔹Hendricks Motors🔹Van Tuyl Group

Paris, Ile De France, Fr

The company had 30X growth in revenue and staff in less than 2 years, but client satisfaction was suffering and deployment costs were rising. As you can imagine, morale was low and turnover was also high. By tiering professional services and implementing a compensation plan for developers that was directly tied to number of bugs, customer satisfaction soared to its highest level in 14 months. Standardized procedures reduced total FTE hours by 47%. Turnover dropped 25%. I was also able to bring costs down and bring the Professional Services organization into the black. Teams and customers were confident and happy. Clients:🔹Albert Einstein Medical Center🔹George Medical Center🔹Memorial Sloan Kettering Medical Center🔹Stanford Medical Center🔹University of Cincinnati Hospital

Atlanta, Georgia, Us

The internal support I provided for this company, which offered of one of largest wireless networks in the industry, was very technical and groundbreaking. I performed work that some people may do once in a lifetime, specifically collapse 25 worldwide data centers into 5, rolling out wireless infrastructure, and defining procedures for the technical support organization.

Active Duty, Reserve Enlistment, Inactive Ready Reserve

Bachelor Of Arts, Management Information Systems

Associate Of Science, Business Administration