Mark Northgraves Email & Phone Number

Yarmouth, Maine, United States

• Monitor network traffic and system logs for security events, ensuring swift incident responses, minimizing potential threats.
• Developed and refined SOC procedures and playbooks, standardizing protocols and improving the quality of incident handling across the team.
• Mentor junior SOC analysts, fostering their professional growth.

Ellsworth, Maine, United States

• Led multiple retail sales teams, including in one of the highest-traffic stores, ensuring effective team coordination and optimal performance.
• Conducted training sessions for staff on identifying phishing and social engineering attempts, as well as in-store security threats.
• Implemented procedures to secure customers' private information, maintaining high standards of data privacy and protection.
• Successfully opened three AT&T retail stores in Maine, overseeing all aspects of the launch and ensuring smooth operations from day one.

Rockland, Maine, United States

• Performed production welding on various plow models, ensuring high-quality and precise welds.
• Achieved consistent weld integrity, reducing rework and scrap rates.
• Enhanced production efficiency through meticulous attention to detail and adherence to safety protocols.

Rockland, Maine, United States

• Managed daily store operations, ensuring efficient order placement and completion, leading to measurable improvements in customer satisfaction.
• Supervised and motivated staff, achieving consistent monthly sales targets and fostering a collaborative team environment.