Director Of Business Operations-Maryland
Hanover, Maryland, Us
Leadership Responsibilities: • Responsible for developing, promoting and retaining top performers with over 50 direct reports (sales, recruiting and field support)• Talent management, performance management, quality control, and measurable progress toward goals for continuous improvement and teamwork.• Interviewing, hiring, training, planning, directing work, rewarding and recognizing performers and addressing and resolving issues internally and externally.Essential Functions:• Identified and seized growth opportunities by increasing market share and driving and capturing business at a premium• Strategically managed P&L to ensure a stable economic future for the office and company• Pinpointed and took hold of growth opportunities by increasing divisions, industries, market segments and niches• Managed the continuous improvement of office systems and processes to return annually forecasted net income• Oversaw the customization and implementation of alternative client delivery models• Developed and implemented an office mission and vision• Developed and utilized an effective sourcing strategy• Communicated effectively with all internal partners (i.e. VPs, direct reports, peers, finance, HR, PD)• Coached, evaluated and taught recruiter and sales fundamentals to ensure individual growth and opportunity• Maintained a Sales, Recruiting and Leadership pipeline• Built a team of growth-oriented and bottom line focused office personnel• Lead and supported community outreach efforts Select Accomplishments:• Grew annual revenue from $20.2M in 2011 to $37.2M in 2014 • Increased weekly gross margin from $132K in 2011 to $231K in 2014, 75% growth • Grew annual net income from $600k in 2011 to $3.4M in 2014 • Increased account base from 147 to 247, 54% growth • Recognized as Best Places to Work by the Baltimore Sun • Legacy included promotion of 5 Account Managers to Director level positions