- Initial response to all calls and Emails requiring immediate issue to management anddelivery of service to over 500 employees, and resolved hardware, software and network connectivity shortfalls through use of telephone correspondence, remote desktop software and physical onsite diagnostic.- Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.- Manged client OKTA account. ( App creation… Show more - Initial response to all calls and Emails requiring immediate issue to management anddelivery of service to over 500 employees, and resolved hardware, software and network connectivity shortfalls through use of telephone correspondence, remote desktop software and physical onsite diagnostic.- Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.- Manged client OKTA account. ( App creation, migration and integration).-Configured OKTA groups with different access permissions to different applications as per requirement.- Shipped and received Hardwires to employees across the company,- Onboarded and trained all incoming junior tech support specialists.'- Created IT documentations using confluence across the organization.- Assisted the organization with slack channel integrations with various apps and services.- Manged G-Suite (Created shared drives, Manged the whitelisting domains and data migration between OKTA and Gmail). Show less

- Created and maintained a SharePoint workflow to support the functionality needed forDPMS, CRM, and new selling campaigns.- Worked alongside the employees to provide immediate support for software issues and ensure fast resolution.- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.- Assisted clients with general support for hardware, peripherals, network connections, and external software.-… Show more - Created and maintained a SharePoint workflow to support the functionality needed forDPMS, CRM, and new selling campaigns.- Worked alongside the employees to provide immediate support for software issues and ensure fast resolution.- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.- Assisted clients with general support for hardware, peripherals, network connections, and external software.- maintained SQL Database(Add, Edit, create and ect..) tables for the organization Show less