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Marcelo Novo Email & Phone Number
Coordenador de TI
at
TIVIT
1 work email found
@cgi.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Coordenador de TI
Location
São Paulo, São Paulo, Brazil
Company size
Who is Marcelo Novo? Overview
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Quick answer
Marcelo Novo is listed as Coordenador de TI at TIVIT, a company with 12521 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at cgi.com and a matched LinkedIn profile for Marcelo Novo.
Marcelo Novo previously worked as IT Coordinator at Tivit and IT Coordinator | Service Delivery Manager at Indra. Marcelo Novo holds Master Degree, Information Technology Management from Fiap - Faculdade De Informática E Administração.
Company email context
Email format at TIVIT
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{first}.{last}@cgi.com
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AeroLeads found 1 current-domain work email signal for Marcelo Novo. Compare company email patterns before reaching out.
Profile bio
About Marcelo Novo
• Career developed in Information Technology, in the area of outsourcing services, in multinational companies, with over 25 years in service management positions;• Performance based on ITIL concepts and best practices;• Experience in process management;• Experience in managing service delivery;• Experience in managing customer relationships;• ITIL, Cobit, Scrum and Lean certifications;E-mail - mnssbc@hotmail.com
Listed skills include Service Delivery, Outsourcing, Itil, It Service Management, and 25 others.
Current workplace
Marcelo Novo's current company
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Tivit
13 roles
Marcelo Novo work experience
A career timeline built from the work history available for this profile.
It Coordinator
CurrentIT Governance Coordinator managing, planning and monitoring deliveries for the Incident, Request, Problem, Change and Service Level Management processes and helping to improve the performance and quality of the teams under my responsibility.Also, responsible for relationship with customer in the governance segment.
Apr 2023 - Present
It Coordinator | Service Delivery Manager
IT CoordinatorIT coordinator in the SAP Basis and Database teams managing, planning and monitoring deliveries and helping to improve the performance and quality of the teams under my responsibility.Service Delivery ManagerRelationship with customer in the utilities segment, after the entry into production of the contracted solutions based in IT.
Apr 2020 - Jan 2023
Service Delivery Manager
Relationships with customers in the utilities and financial segments, after the entry into production of the contracted solutions based in IT infrasctruture. Responsible for supervising the day-to-day operations and management of client expectations based on the contract, including (not limited to) SLAs, SLOs, change requests and ensure the.
Aug 2012 - Apr 2020
Service Delivery Manager
Relationships with customers in the utilities segment, after the entry into production of the contracted solutions based in IT infrasctruture. Responsible for supervising the day-to-day operations and management of client expectations based on the contract, including (not limited to) SLAs, SLOs, change requests and ensure the mission-critical requirements.
Mar 2011 - Jul 2012
May 2008 - Mar 2011
Business Analyst (Service Management)
Performance in Service Level Management following the best ITIL practical. Development and project implantations using Lean Six Sigma (DMAIC) tools and methodology (projects related to Incident, Problem, Change and Service Level Management).
Jul 2007 - May 2008
Business Analyst (Service Delivery)
Relationship with customer representing the EDS delivery services in Mainframe plataform and Print Services to Telefonica company. Performing in the planning and management from operational techniques activities and projects. Financial management, Service Level management and contracts management.
Nov 2001 - Jun 2007
Production Analyst
- Organizing, controlling, storing and executing programs in mainframe libraries (languages: Cobol, Assembler, Fortran and Natural), procedures (JCLs cards - Job Control Language) and files that make part of the corporative applications of the company.- Developing and supporting programs in Visual Basic and Access with VBA related to company Indicators and.
Jan 2001 - Oct 2001
Systems Technician
- Organizing, controlling, storing and executing programs in mainframe libraries (languages: Cobol, Assembler, Fortran and Natural), procedures (JCLs cards - Job Control Language) and files that make part of the corporative applications of the company.- Developing and supporting programs in Visual Basic and Access with VBA related to company Indicators and.
Nov 1997 - Jan 2001
It Instructor
Isi - Instituto Schumacher De Idiomas & Informática
Teaching modules MS-DOS 6.22, Windows 95, Office 97 and Internet Introduction.
Mar 1997 - Nov 1997
English Teacher
Isi - Instituto Schumacher De Idiomas & Informática
Teaching English language for basic level.
Mar 1997 - Nov 1997
Mar 1996 - Nov 1996
3 education records
Marcelo Novo education
Master Degree, Information Technology Management
Fiap - Faculdade De Informática E Administração
Computer Science
Data Processing Technician
Instituto Pentágono De Ensino
FAQ
Frequently asked questions about Marcelo Novo
Quick answers generated from the profile data available on this page.
What company does Marcelo Novo work for?
Marcelo Novo works for TIVIT.
What is Marcelo Novo's role at TIVIT?
Marcelo Novo is listed as Coordenador de TI at TIVIT.
What is Marcelo Novo's email address?
AeroLeads has found 1 work email signal at @cgi.com for Marcelo Novo at TIVIT.
Where is Marcelo Novo based?
Marcelo Novo is based in São Paulo, São Paulo, Brazil while working with TIVIT.
What companies has Marcelo Novo worked for?
Marcelo Novo has worked for Tivit, Indra, Cgi, Logica, and Hp.
How can I contact Marcelo Novo?
You can use AeroLeads to view verified contact signals for Marcelo Novo at TIVIT, including work email, phone, and LinkedIn data when available.
What schools did Marcelo Novo attend?
Marcelo Novo holds Master Degree, Information Technology Management from Fiap - Faculdade De Informática E Administração.
What skills is Marcelo Novo known for?
Marcelo Novo is listed with skills including Service Delivery, Outsourcing, Itil, It Service Management, Service Management, Data Center, Program Management, and Pmo.
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