• Led incident management and collaborated closely with vendor developers to troubleshoot and resolve issues, while tracking ongoing testing.• Conducted and led weekly test meetings, ensuring the successful delivery of the ERP system upgrade, accommodating changes to the project timeline.• Led investigative meetings, conducted tests to identify and address potential issues, and successfully implemented Account code changes that resulted in over $35,000 in savings for the county.• Leveraged advanced SQL expertise to rectify critical data discrepancies within the ERP system dataset, safeguarding data integrity and preventing operational disruptions.• Executed end-of-month tasks and delivered timely reports to the finance team, ensuring accurate financial reporting, and contributing to the county's financial reconciliation.• Improved report accuracy and efficiency by resolving issues with key reports (Revenue, Average Usage Billed, Bill Print) and developing new reports (Revenue by Bill Code, Extra Recycling Cart).• Provided daily support to end-users, troubleshooting, and resolving their issues with the ERP system to ensure continuous operation.

• Thrived in a fast-paced retail environment, resolving 95% of tech issues & increasing service plan sales 10% through effective upselling at Staples.

• Collaborated with the executive team to identify and capitalize on key trends and insights, resulting in improved online user engagement and a 15% increase in website visitors in FY 2023• Led a user demographic analysis across the company's high-traffic web properties (1M+ visitors annually) using SQL and Google Analytics, providing insights to the executive team.• Delivered clear, insightful financial reports to stakeholders, driving efficient analysis and budget performance visibility. All reporting requirements met.