• Officially based at Balai Berita, Media Prima Berhad, Bangsar• Provided technical support and troubleshooting for related IT, network infrastructure, and broadcast systems.• Provided training for new users to ensure for them to operate the system and familiarize with the workflow.• Responded to users’ inquiries and provided solutions based on issue at hand.• Collaborated with other team members to resolve complex issues within acceptable time frame.• Created documentations to assist user on using the new newsroom computer systems (NRCS)• Collaborated with Media Prima Berhad’s Engineering Team to ensure compatibility of current hardware with the new system provided.

In my capacity as a self-employed computer and laptop technician, I handle the whole range of issues related to computers, laptops, and other pertinent devices and equipment.This includes problem identification, root cause analysis, troubleshooting, and repair, as well as maintenance and preventative measures. Hardware, operating system, software, and hardware upgrade installation, as well as data and backup recovery.

Assigned to Maybank Shared Services (MSS) Regional Services through the Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ).• Represented IT regional support to assist Maybank Kelantan’s head regional field engineer on IT related issues.• Monitored and attended branch technical issues raised by Maybank IT Helpdesk Ticketing System.• Provided technical assistance to end users at on-site or via calls, whenever required.• Ensured and maintained operational of banking system by setting up software, hardware troubleshooting and parts replacement, if needed.• Managed and monitored user secure access in banking internet and intranet operability within branches.• Involved in new banking system deploying and roll-out along with head regional field engineer throughout Maybank’s Kelantan branches.• Decommission and disposal of previous systems with total secure data erasure

Technical Responsibilities• Provided assistance to JA29 Engineer on computer-related issues reported by end-users.• Maintained and ensured operability of hardware and software for office staff.• Prepared and initiated Local Order (LO) for PC and laptop upgrades. • Involved in Staff Attendance System upgrade which requires data reconfiguration.• Involved in Installation and setting up printers for top management and other staff.Administrative Work & Other Responsibilities• Prepared and designed institutional templates for event programs.• Served as master of ceremony for the spelling bee program held for students of IKBN Tanah Merah.• Official photographer for programs held by IKBN.