Mnshir Geto Teferra Email & Phone Number

Hi there! I'm an aspiring customer experience specialist and researcher with a strong educational foundation with a Bachelor of Arts (BA) in economics, a Master of Science (MSc) in economics, and an MBA in management. Currently, I am also pursuing studies in data science at ALX, further enhancing my skills in this evolving field.Throughout my 12 years professional journey, I have gained valuable experience in diverse roles including Senior Business Officer, Quality Assurance Officer, and Customer Journey Officer. These positions have allowed me to develop a comprehensive understanding of various aspects of business operations.As a Senior Business Officer, I have been responsible for overseeing and managing critical business functions such as resource mobilization, and performance evaluation. This role has honed my analytical and problem-solving skills, enabling me to make data-driven decisions to drive the bank branch's peformance. Throughout my five-year tenure in this position, we consistently met the critical KPIs above 80%.In my capacity as a Quality Assurance Officer, I have focused on ensuring adherence to industry standards and regulatory requirements and bank's procedures and rules. Due to my belief in data-driven decision-making, I conducted an assessment research on employee professionalism and politeness. Attention to detail and a commitment to maintaining high standards have been integral to my approach.Furthermore, as a Customer Journey Officer, I have been dedicated to enhancing the customer experience by analyzing and optimizing customer interactions across various touchpoints. This involved conducting market research, identifying customer pain points, and implementing strategies to improve satisfaction and foster customer loyalty. To this end, I have conducted three research studies in this regard thus far.Alongside my professional experience, my ongoing studies in data science at ALX have equipped me with valuable knowledge and skills in data analysis, machine learning, and statistical modeling. This combination of economics and data science expertise positions me well to leverage data-driven insights and make informed decisions that drive business success.With a solid educational background, diverse experience, and a passion for leveraging data to optimize business outcomes, I am poised to contribute effectively to organizations by integrating my expertise in economics, management, and data science.Proficient: STATA, Eviews, SPSS, SQL, PowerBI, ExcelKnowledgeable : R, PythonFamiliar :Machine Learning