Manage North America email and app programs including monthly calendar planning, meeting revenue goals, and execution of promotional, trigger,and consumer life-cycle emailsManages retention test and learn strategies, execution, and Email/ App performance reportingExecutes commercial email with Salesforce Marketing Cloud, Bluecore, and Movable Ink Platforms

Deliver marketing briefs, manages asset review and asset delivery cadence with internal operations and merchandising teamsExperience with reporting and presenting insights for email performance using Salesforce, Adobe Analytics, and Tableau dashboardsManaged campaigns from creative briefing through final execution and QA

•Collaborates with cross-functional partners (digital marketing, merchandising, CRM, creative and planning) to collect information and feedback and manage execution of changes within the appropriate deadlines.•Helps ensure a cohesive customer experience across channels (email, mobile, site, store) and marketing campaigns.•Partners with team leads to document and archive campaigns appropriately.•Executes established standards and provides suggestions and feedback on process refinements and new opportunities based on competitive landscape and best-in-class retailer.•Manages email and site calendars and communicate out appropriately.•Interprets the merchant/marketing strategy and acquires the appropriate information and details needed to include in emails.•Executes and contributes to the overarching email, digital acquisition and site strategy.•Supports ad hoc site and email initiatives, team projects, reporting, etc.

-Connect with the Ecommerce Under Armour customer across several channels of communication: phone, chat, email, and social media.-Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service.-Add value for customers by building relationships and trust through customer interactions.-Identify and communicate trends and improvements which could help drive our business. -Assist with a variety of inquiries related to customer orders, product information, and company policies.-Meet and exceed all performance objectives and metrics set in scorecards-Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert. Refine sales skills through on-going participation in sales meetings, training.-Promote teamwork by assisting and sharing information with other Sales Associates-Innovative in approach to obtain and maintain customers and sales.-Contribute impactful sales, service, and knowledge that will propel Under Armour towards exceeding team goals and sales plans.-Must exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Primary duties as a Residential Counselor include, but are not limited to, the following:Assume responsibility for the overall residential experience of students. A group of students is assigned to me for the duration of the program, but all staff members are equally responsible for the entire student body. Residential Counselors are expected to have weekly meetings with their core group of residents.Ensure overall health and safety of all Boston Ballet students in the residence halls.Be available for staff or student assistance according to the duty schedule.Monitor hallways, stairwells, and the area around the residence hall. Monitoring the residence hall means walking through the halls at least three times an hour to ensure the safety of students. This is also done to let students know you are available and to familiarize them with all of the Residential Staff members. Perform office duties such as answering parent questions and taking messages for students. Each day there will be filing to do or signs to put up. Keep the office clean and professional. Respect one another and set a good example for the students. Assist with move in and move out day, the Fourth of July activities, and weekend activities. Perform nightly sign-in and room checks.Work with other members of the Residential Staff to coordinate activities that you will organize and execute.

Served as a resource to on campus Apartment Residents, responded to conflicts and complaints as well as program planning for entire apartment community to participate in throughout the year. As an Apartment Assistant, my role was to maintain connections with over 130 residents in the community and serve their needs, concerns, and conflicts as well as create an inclusive atmosphere for all students and staff on campus.

-Managed all campus keys-Greeted and checked in summer campus guests-Provided excellent customer service to campus guests during business hours and after hours-Performed room inspections for damage and cleaniness

Responsible for assisting on campus students with room switches, lock changes, and room lock outs. Responsible for clearly documenting all check ins and check outs between rooms as well as solving room and key conflicts that came up.

Lived and managed a residential floor in an on campus residence hall. Served as an information resource for floor residents. Made informational bulletin boards once a month as well as planned and executed a variety of diversity, wellness, and community programs throughout the semester. Also responsible for confronting and documenting policy violations on the floor and within the community.

Taught both Adult and Children's classes two times a week. Focus on physical fitness, mental discipline and the learning of self defense techniques, forms, and contact sparring.