Michelle N Travis Email & Phone Number

Seattle, Washington, United States

Edit, create, and optimize documentation for the Live Site Engineering (LSE) teams, as well as completely overhauling the existing LSE content to improved standards for accuracy and compliance, retiring obsolete content, and working with developers and engineers to codify process workflows (both internal and external). Later expanded to knowledge management for Xi DC Operations, Security & Compliance, and Xi Security Operations.• Conducted three separate content audits (LSE, Xi DC Ops, and Security & Compliance) totaling almost 1500 pages for content freshness, accuracy, completeness, and standards, mapping offsite links, and migrating content from external repositories into Confluence/SharePoint.• Instituted templates and procedures to standardize Confluence article creation, tagging, and organization, plus SharePoint repositories for archived content.• Recognized by several LSE teams and managers for exceptionally fast turnaround on time-sensitive projects, including audit compliance.

Seattle, Washington, United States

Redmond, Wa

Edit and optimize Office 365 security and compliance content (including but not limited to, encryption, data resiliency, tenant isolation, and data retention) in preparation for transition to new documentation repository.• Map out multiple whitepapers against existing content across four documentation systems to ensure content is covered at both the end-user and IT admin levels• Migrate security and compliance content into clear, SEO-geared content in GitHub using Markdown• Coordinate with subject matter experts (SMEs) through the review/edit process• Newest project: Create, edit, test, and manage OneDrive content for SOC, including mobile apps, SharePoint 2016/2019 support, and Office 365.

Greater Seattle Area

Create and maintain technical documentation necessary for development, platform, software, and operations teams to provision, optimize, and support client cloud environments at scale, including collaboration with Solutions Architects, Cloud Ops Engineers, and Product Managers. • Institute templates and procedures to standardize Confluence article creation, tagging, and organization, SharePoint workflows for ‘offline’ content review, approval, and storage, and style guide/branding guideline standards.• Conduct documentation gap analysis on existing 2nd Watch tools/products/services, and work with SMEs to fill in gaps while bringing existing documentation up to standard for accuracy.• Completed intensive Microsoft Azure training courses via PluralSight (Azure Admin, Azure NET Developer, and Azure Solutions Architect), as well as Amazon Web Services (AWS) (Business Professional, Technical Professional, and TCO and Cloud Economics Online training and certification), in anticipation of 2nd Watch initiatives to become multi-cloud supportive.

Redmond, Wa

Create, edit, and update content across Information Protection & Governance (IPG) teams, including Governance, Risk & Compliance (GRC), Fraud, Incident Management, Continuity, & Security (FICS), Business Enablement (BE), and Privacy. Develop and maintain a content management system to capture tribal knowledge and process structure, as well as demonstrate compliance with external standards.• Mapped Incident Management workflows and procedures, plus SME interviews with Corporate, External, and Legal Affairs, in preparation compliance with Defense Federal Acquisition Regulations Supplement (DFARS) and General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) requirements.• Created and/or migrated over 100 SOPs, reference articles, and both high-level and in-depth Visio process workflows, and instituted a documentation submission and review system, review timeline, tagging system, and reference material.• Led IPG documentation compliance efforts during ISO 27001/27018 audit, including migration to new content system and template, accessibility to auditors, adherence to internal and external deadlines, and creation of procedures to support future audit-required reviews and updates.• Provided documentation support during transition of several IPG-related program tasks and responsibilities to overseas team, including creation of training materials, while also assisting with the simultaneous department transition to Agile and Kanban-related methodologies.

Kent, Wa

Create, review, and edit content within the company's Knowledge Management (KM) systems, ensuring all content maintains the highest levels of accuracy, relevancy, and consistency. Execute a content management strategy that maximizes user effectiveness and ensures a superior user experience in accordance with the company's Information Governance Plan and writing and style guides.• Brought 600+ articles up to KM standards utilizing Subject Matter Expert (SME) feedback in preparation of migration to new knowledge base.• Assisted in training newer team members to improve overall team productivity and results.• Coordinated with KM’s SharePoint admin to track Content Specialist progress on article migration, increasing work transparency and pro-actively seeking ways to facilitate later SME review of material.

Launched video production company supporting artistic and creative direction for clients and partners. Provide concept development, storyboards and finished videos for diverse client base. Developed supplier network for royalty-free and license-free digital media. • Contracted by Spacetime Studios to create and produce online commercials for their mobile MMORPGs Pocket Legends and Star Legends (including graphic design, sound editing, etc.)• Served as creative consultant across live event and multi-camera shoots. Directed scouting, resource planning and production efforts for on-location projects.• Material delivery for gaming industry includes online trailers, along with BETA game involvement (Aion, Auditorium, City of Heroes/City of Villains, Earth Eternal, RIFT). • Designed, edited, and produced online trailer for the Real World Hero 2010 Charity Event. • Directed and created tribute videos for United States Pageant (2008-2011) including title creation, graphic design and sound editing.

Kirkland, Washington

Create, update, and refine documentation for Registry Engineering, IT Ops, DB Admin, Tech Support, Marketing, NOC, and InfoSec/Compliance teams, for the purpose of capturing, clarifying, and managing current and future processes.• Write and edit existing material for the production of manuals, instructions, reference documents, flowcharts, and other publications for both print and online use.• Develop core documentation procedures and materials, including style guide, documentation request process, internal wiki, and other aspects of a functional content/knowledge management system.• Recognized by team leaders and management for exceptional contributions to process development• Streamlined the pre-delegation testing documentation process by over 90%, and the Trademark Clearinghouse submission process by 60%.

Research, design, develop and write technical information online or in print for a variety of audiences and purposes. Develop and test user scenarios that show how to use the product being documented. • Obtain technical information from project developers, program managers, product managers, testers, and product support personnel via email, SME interview, and product documentation, then convert specific feedback into documentation.• Provide release management services for both beta and RTM launches, including email notifications, post-release surveys, website content management, and file management.• Initiated project with Marketing and Release Management team members to clarify, streamline, and document the entirety of the IPD Guide release process.

Create, review, edit, and finalize documentation across multiple levels of advanced technical and business support. Analyze and improve documentation requirements and standards prior to and during system conversion to facilitate company-wide content/knowledge management.• Design and implement guides on documentation creation/editing including template development, submission guidelines, SOP/TSG standards, tagging system, and style format. • Design and implement quality standards for documentation submission and project tracking.• Migrate over 1000 troubleshooting guides, standard operating procedures, policies, graphics, and workflows to new documentation repository, assessing for accuracy and validity prior to migration.• Collaborate with project management and key stakeholders to assess existing documentation and processes, while developing methods for improvement. • All-Star Award (Q1 2011) for job performance.• Recognized for outstanding contributions to documentation conversion project.• Reduced estimated project deadlines by almost 60% with improved documentation workflow.

Developed process design and policies including requirements documents, technical specifications, and templates for cross-functional business sponsors. Reviewed mapping documentation throughout business requirements and technical specification development for system conversion.• Designed workflow management and quality standards for project integration efforts.• Collaborated with subject matter experts (SMEs) and key stakeholders to assess existing processes. • Reduced work turnaround timelines 50% leveraging feedback from business sponsors and process owners. Provided recommendations for operational changes to Technical Writing team.• Directed businessuse case sessions based on enduser requirements relevant to program enhancements. Provided configuration and deployment documentation to project team.• Delivered indepth root cause analysis and fix recommendations for all issues and business impacts relevant to Technical Documentation team.• Designed and implemented internal style guide including template development, editing levels, glossary/acronym list, and style format.

Creative Services/Development• Created 200+ Online Help Center articles, Getting Started Guides, and Online Help Center visual walkthroughs along with product text for Go Daddy products and services.• Collaborated with project team to transition Help database from legacy RoboHelp solution to newly enhanced website system application. • Verified 1,000 articles for data integrity, link resolutions and grammar accuracy.

• Partnered with business units for quality assurance testing for user interfaces, product development and account management (high profile). • Coordinated deployment for company-wide product releases in conjunction with configuration management.• Provided training and development support improving job knowledge and performance management. Boosted team productivity and efficiency.

• Provided training and development support improving job knowledge and performance management. Boosted team productivity and efficiency.• Consistently achieved outstanding scores for both customer satisfaction and quality assurance

• Translated and documented American Sign Language poetry into written English for a widely recognized contributor to ASL literary circle.• Researched source materials, copyright verifications, media capture software and similar research fields.• Designed and maintained database system with 200 source materials and reference sources. • Edited chapters with focus on quality, consistency and theory development.

• Led Information Management operations for multi-site network between Arizona, New Jersey and 100+ nursing homes.• Built and maintained reference database including manual materials, professional articles, submission forms, psychological references, contacts, and public information.• Edited material for quality control, accuracy, and adherence to specified style and template. • Directed printing, collation, and distribution of materials.

Ma, Spec Ed/Rehab/School Psych

Thesis: A Comparison Study of Linguistic and Narrative Complexity Across K-3 Texts in English and American Sign Language (ASL) Gloss.

Ba, Creative Writing

Ba, Classical Studies

Education record