Michelle N Travis Email & Phone Number

Seattle, Washington, United States

• Edit, create, and optimize documentation for the Live Site Engineering (LSE) teams, as well as completely overhauling the existing LSE content to improved standards for accuracy and compliance, retiring obsolete.
• Conducted three separate content audits (LSE, Xi DC Ops, and Security & Compliance) totaling almost 1500 pages for content freshness, accuracy, completeness, and standards, mapping offsite links, and migrating content.
• Instituted templates and procedures to standardize Confluence article creation, tagging, and organization, plus SharePoint repositories for archived content.
• Recognized by several LSE teams and managers for exceptionally fast turnaround on time-sensitive projects, including audit compliance.

Seattle, Washington, United States

Redmond, WA

• Edit and optimize Office 365 security and compliance content (including but not limited to, encryption, data resiliency, tenant isolation, and data retention) in preparation for transition to new documentation.
• Map out multiple whitepapers against existing content across four documentation systems to ensure content is covered at both the end-user and IT admin levels
• Migrate security and compliance content into clear, SEO-geared content in GitHub using Markdown
• Coordinate with subject matter experts (SMEs) through the review/edit process
• Newest project: Create, edit, test, and manage OneDrive content for SOC, including mobile apps, SharePoint 2016/2019 support, and Office 365.

Greater Seattle Area

• Create and maintain technical documentation necessary for development, platform, software, and operations teams to provision, optimize, and support client cloud environments at scale, including collaboration with.
• Institute templates and procedures to standardize Confluence article creation, tagging, and organization, SharePoint workflows for ‘offline’ content review, approval, and storage, and style guide/branding guideline.
• Conduct documentation gap analysis on existing 2nd Watch tools/products/services, and work with SMEs to fill in gaps while bringing existing documentation up to standard for accuracy.
• Completed intensive Microsoft Azure training courses via PluralSight (Azure Admin, Azure NET Developer, and Azure Solutions Architect), as well as Amazon Web Services (AWS) (Business Professional, Technical.

Redmond, WA

• Create, edit, and update content across Information Protection & Governance (IPG) teams, including Governance, Risk & Compliance (GRC), Fraud, Incident Management, Continuity, & Security (FICS), Business Enablement.
• Mapped Incident Management workflows and procedures, plus SME interviews with Corporate, External, and Legal Affairs, in preparation compliance with Defense Federal Acquisition Regulations Supplement (DFARS) and.
• Created and/or migrated over 100 SOPs, reference articles, and both high-level and in-depth Visio process workflows, and instituted a documentation submission and review system, review timeline, tagging system, and.
• Led IPG documentation compliance efforts during ISO 27001/27018 audit, including migration to new content system and template, accessibility to auditors, adherence to internal and external deadlines, and creation of.
• Provided documentation support during transition of several IPG-related program tasks and responsibilities to overseas team, including creation of training materials, while also assisting with the simultaneous.

Kent, WA

• Create, review, and edit content within the company's Knowledge Management (KM) systems, ensuring all content maintains the highest levels of accuracy, relevancy, and consistency. Execute a content management strategy.
• Brought 600+ articles up to KM standards utilizing Subject Matter Expert (SME) feedback in preparation of migration to new knowledge base.
• Assisted in training newer team members to improve overall team productivity and results.
• Coordinated with KM’s SharePoint admin to track Content Specialist progress on article migration, increasing work transparency and pro-actively seeking ways to facilitate later SME review of material.

• Launched video production company supporting artistic and creative direction for clients and partners. Provide concept development, storyboards and finished videos for diverse client base. Developed supplier network.
• Contracted by Spacetime Studios to create and produce online commercials for their mobile MMORPGs Pocket Legends and Star Legends (including graphic design, sound editing, etc.)
• Served as creative consultant across live event and multi-camera shoots. Directed scouting, resource planning and production efforts for on-location projects.
• Material delivery for gaming industry includes online trailers, along with BETA game involvement (Aion, Auditorium, City of Heroes/City of Villains, Earth Eternal, RIFT).
• Designed, edited, and produced online trailer for the Real World Hero 2010 Charity Event.
• Directed and created tribute videos for United States Pageant (2008-2011) including title creation, graphic design and sound editing.

Kirkland, Washington

• Create, update, and refine documentation for Registry Engineering, IT Ops, DB Admin, Tech Support, Marketing, NOC, and InfoSec/Compliance teams, for the purpose of capturing, clarifying, and managing current and future.
• Write and edit existing material for the production of manuals, instructions, reference documents, flowcharts, and other publications for both print and online use.
• Develop core documentation procedures and materials, including style guide, documentation request process, internal wiki, and other aspects of a functional content/knowledge management system.
• Recognized by team leaders and management for exceptional contributions to process development
• Streamlined the pre-delegation testing documentation process by over 90%, and the Trademark Clearinghouse submission process by 60%.

• Research, design, develop and write technical information online or in print for a variety of audiences and purposes. Develop and test user scenarios that show how to use the product being documented.
• Obtain technical information from project developers, program managers, product managers, testers, and product support personnel via email, SME interview, and product documentation, then convert specific feedback into.
• Provide release management services for both beta and RTM launches, including email notifications, post-release surveys, website content management, and file management.
• Initiated project with Marketing and Release Management team members to clarify, streamline, and document the entirety of the IPD Guide release process.

• Create, review, edit, and finalize documentation across multiple levels of advanced technical and business support. Analyze and improve documentation requirements and standards prior to and during system conversion to.
• Design and implement guides on documentation creation/editing including template development, submission guidelines, SOP/TSG standards, tagging system, and style format.
• Design and implement quality standards for documentation submission and project tracking.
• Migrate over 1000 troubleshooting guides, standard operating procedures, policies, graphics, and workflows to new documentation repository, assessing for accuracy and validity prior to migration.
• Collaborate with project management and key stakeholders to assess existing documentation and processes, while developing methods for improvement.
• All-Star Award (Q1 2011) for job performance.

• Developed process design and policies including requirements documents, technical specifications, and templates for cross-functional business sponsors. Reviewed mapping documentation throughout business requirements.
• Designed workflow management and quality standards for project integration efforts.
• Collaborated with subject matter experts (SMEs) and key stakeholders to assess existing processes.
• Reduced work turnaround timelines 50% leveraging feedback from business sponsors and process owners. Provided recommendations for operational changes to Technical Writing team.
• Directed businessuse case sessions based on enduser requirements relevant to program enhancements. Provided configuration and deployment documentation to project team.
• Delivered indepth root cause analysis and fix recommendations for all issues and business impacts relevant to Technical Documentation team.

• Creative Services/Development
• Created 200+ Online Help Center articles, Getting Started Guides, and Online Help Center visual walkthroughs along with product text for Go Daddy products and services.
• Collaborated with project team to transition Help database from legacy RoboHelp solution to newly enhanced website system application.
• Verified 1,000 articles for data integrity, link resolutions and grammar accuracy.

• Partnered with business units for quality assurance testing for user interfaces, product development and account management (high profile).
• Coordinated deployment for company-wide product releases in conjunction with configuration management.
• Provided training and development support improving job knowledge and performance management. Boosted team productivity and efficiency.

• Provided training and development support improving job knowledge and performance management. Boosted team productivity and efficiency.
• Consistently achieved outstanding scores for both customer satisfaction and quality assurance

• Translated and documented American Sign Language poetry into written English for a widely recognized contributor to ASL literary circle.
• Researched source materials, copyright verifications, media capture software and similar research fields.
• Designed and maintained database system with 200 source materials and reference sources.
• Edited chapters with focus on quality, consistency and theory development.

• Led Information Management operations for multi-site network between Arizona, New Jersey and 100+ nursing homes.
• Built and maintained reference database including manual materials, professional articles, submission forms, psychological references, contacts, and public information.
• Edited material for quality control, accuracy, and adherence to specified style and template.
• Directed printing, collation, and distribution of materials.

Ma, Spec Ed/Rehab/School Psych

Thesis: A Comparison Study of Linguistic and Narrative Complexity Across K-3 Texts in English and American Sign Language (ASL) Gloss.

Ba, Creative Writing

Ba, Classical Studies

Education record