Melissa Nuñez Farlin Email & Phone Number

Riverview, FL, US

Tampa/St. Petersburg, Florida Area

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Leveraged CRM to collect, organize and manage sales data
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated pricing and contracts with industrial and government suppliers to achieve optimal pricing and consistent volume.
• Analyzed facility inventory volumes and assessed trends to forecast buying volumes monthly, quarterly, and annually.
• Managed book of business to maintain positive relationships and grow existing business.

Tampa/St. Petersburg, Florida Area

• Profit & Loss:
• Drove inside and outside sales efforts, shopped competitors to determine product price points. Reviewed and analyzed daily sales, expenses, vehicle utilization reports to identify trends and growth opportunities..
• Trained operations management and sales support staff in outside sales, business development and counter sales. Personally initiated contact and develop service contracts with prospective corporate customers and.
• Recruited, developed and evaluated current management trainees, management assistants, and assistant managers. Set daily and monthly sales, training, and marketing goals for all employees through their through.
• Prepared weekly schedules and organized workflow procedures for maximum productivity.Facility & fleet management:
• Managed logistics of fleet availability (including preventive maintenance and repairs) to meet customer demand. Managed and reduced out of service/ damaged vehicleCustomer Service Management:

Global Leader In Providing Customer Contact Management solutions.

 Participated in continuous improvement, development and deploymentof global internal communications, tools and strategies: Analyzed theeffectiveness of internal communication platforms, i.e., web meetings, chatrooms and message boards. Managed internal and external social media channels for Sykes: Created,formatted and edited pages and videos for.

Built sales to achieve $1000 hourly segments. Accomplished daily and weekly credit card applications goals; 3 a day 20 a week.Processed hundreds of inventory and freight.Setup floor design, current marketing and visual displays for bi-monthly floor sets.Enhanced and cultivated customer relationships.

Provided superior customer service understanding customer needs, listening to issues/challenges, managing expectations, and providing solutions.Opened new accounts, took loan applications, and refered customers to specialized bankers.Supported branch through meeting sales goals and expectations.

Bachelor Of Science, Marketing

Minor, Hospitality Administration/Management