- Responsible for supporting customers by phone, email and related visitors.- Document, maintain and follow-up on all customer inquiries, through the Tracking System database. - Assist in “Retrofit projects”, retrofit application solutions.- Identify an efficient type of valve actuator with enough safety margin ,suitable to customers’ needs and according to valve torque, voltage, current, valve class, valve series, enclosure : explosion proof .- Consult with sales Mgr to work… Show more - Responsible for supporting customers by phone, email and related visitors.- Document, maintain and follow-up on all customer inquiries, through the Tracking System database. - Assist in “Retrofit projects”, retrofit application solutions.- Identify an efficient type of valve actuator with enough safety margin ,suitable to customers’ needs and according to valve torque, voltage, current, valve class, valve series, enclosure : explosion proof .- Consult with sales Mgr to work out schedule for sending out project bids after reviewing newer related bids from government bids website- Checking different project drawings to find out if remotely controlled actuators are drawn or not, electrical diagrams to start getting more info for required input voltage and by knowing the number of input signal and output signals .- Consult with sales Mgr to work out pricing strategy for specific quotes/projects.- Prepare quotation for inside/outside repairs & Field service, discuss with technical team about options for customers to save money for customers by binding parts together and give customers more options to decide.-Provide customers with wiring diagram when needed- CSA approval confirmation after adding extra options to certain products .- Assist in “Retrofit projects”, retrofit application solutions by analyzing all information from sizes, weight, water/fluid speed, breaking torques by calculating the torque and force needed - Synthesis the best efficient and economical way of controlling the Actuator by selecting coupling, joints, remote access linkages, manually controlled or Gearbox with/without gear reducers to increase the output torque to control the Valve/gate with enough safety margin and suitable to customers’ needs and according to Valve torque, voltage, current, valve class, valve series, explosion proof … or by space available Show less

• To provide technical support and application solutions for D&V customers, warranty and on-going support, and after sales serviceRole and Responsibilities:• Responsible for supporting customers world-wide by phone, email, team viewer, help desk system and on site.• Document, maintain and follow-up on all customer inquiries; through the Tracking System database• Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system… Show more • To provide technical support and application solutions for D&V customers, warranty and on-going support, and after sales serviceRole and Responsibilities:• Responsible for supporting customers world-wide by phone, email, team viewer, help desk system and on site.• Document, maintain and follow-up on all customer inquiries; through the Tracking System database• Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer’s site.• Create training materials and train customers in the use of company products. • Installation and commissioning of new equipment• Calibration and verification of testers• Onsite maintenance/repair of testers• Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests) • Validation and verification of application performance, on new and existing D&V Products, as required • Responsible to process, monitor and follow-up on completion of RMA’s, as assigned• Other duties as assigned by management Show less

Provide repair and service support, working with low, mid and large-range office products.-Find solutions to minimize cost to all electronic troubleshooting repairs.-Take responsibility of customer satisfaction by providing timely and courteous service with minimal support From other personnel-Observe all service call procedures including preliminary notification to the customer of call receipt with Established time of arrival (ETA) whenever possible.-Participate as a full… Show more Provide repair and service support, working with low, mid and large-range office products.-Find solutions to minimize cost to all electronic troubleshooting repairs.-Take responsibility of customer satisfaction by providing timely and courteous service with minimal support From other personnel-Observe all service call procedures including preliminary notification to the customer of call receipt with Established time of arrival (ETA) whenever possible.-Participate as a full member is a service workgroup and contribute to the group’s productivity.-Support download & installation of Equipment driver for end-users of network connected devices.-Provide customer training on assigned products to improve end-users knowledge of equipment Functionality.-Work with customer IT division to identify needs and action appropriately-find solutions to problems issued from connectivity through computers. -Help other technicians when needed with their technical troubleshooting whenever available.-Resolve problems that arise such as customer complaints Show less