Mo Akmad Email & Phone Number

Burnaby, British Columbia, Canada

As a Business Analyst with PHSA, I work with the Health Connect Registry of HealthLink BC under the BC Ministry of Health. My focus is on the Provincial Attachment Coordination System, where my responsibilities include:•User Enablement: Managing user provisioning, deprovisioning, and conducting regular access reviews, while delivering comprehensive system support to ensure a seamless user experience.•Data Quality Management: Maintaining data accuracy and integrity through rigorous quality checks and targeted remediation efforts.•Compliance Management: Enforcing and sustaining compliance with privacy and security regulations to protect organizational data and uphold best practices.•Change Management: Overseeing system-related changes, including environment maintenance and data management, to improve system efficiency and reliability.•Stakeholder Communication: Coordinating with stakeholders during system outages, and working with external groups to resolve issues promptly and effectively.•Issue and Incident Management: Addressing system issues and incidents through thorough intake, investigation, and collaboration with external teams, culminating in strategic recommendations to leadership.•Enhancements and Improvements: Leading efforts to implement system enhancements and improvements, including validation and verification activities to foster continuous advancement.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

•Conducted Data Analysis to reduce billing discrepancies by 25%, improving guest satisfaction and boosting revenue recovery.•Led training program for front desk staff on night audit procedures, reducing errors by 30% and enabling seamless shift handovers.•Forecasted and achieved a 90% reservation conversion rate through effective upselling and personalized interactions, driving increased room revenue and overall financial growth.•Utilized Budgeting skills to ensure 100% accuracy and compliance in daily revenue documentation audits, contributing to improved financial transparency and risk mitigation.Maintaining a 100% cash drawer accuracy rate through meticulous balancing, error identification, and receipt reconciliation, ensuring precise financial records and reducing discrepancies.•Consistently delivered on-time revenue reports to executives, driving a 10% increase in overall revenue through valuable insights and strategic improvements.•Consistently maintained a 99% accuracy rate in tasks while efficiently managing competing priorities and meeting all tight deadlines.

Metro Manila, National Capital Region, Philippines

•Utilized Data Analysis to identify cost-saving opportunities and optimize inventory management, leading to a 15% reduction in operational expenses and a 69% improvement in inventory turnover.•Developed and implemented a robust financial forecasting model, achieving a 95% accuracy rate in predicting sales and expenses for the next fiscal year, providing invaluable insights for Forecasting and budget planning.•Developed and presented comprehensive business analytics reports, resulting in a 20% increase in identifying and pursuing profitable business opportunities.•Streamlined the financial reporting process, reducing the time required to prepare monthly and quarterly reports by 30%, enhancing efficiency in Financial Data Analysis.•Implemented an automated financial reporting system, resulting in a 50% reduction in manual data entry, enhancing data accuracy.•Collaborated in the Budgeting and Forecasting process, contributing to the successful achievement of a 5% reduction in operating expenses while maintaining revenue growth.•Provided strategic forecasting and planning assistance to satellite offices, resulting in an average revenue increase of 15%.

Region Xi - Davao, Philippines

Reviewed historical sales trends, researched demand drivers, prepared forecast data, developed statistical forecast models, and evaluated forecast results.Interacted with sales, marketing, and customer finance to understand demand forecast drivers.Provided input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs.

Postgraduate Degree, Data Analytics, 3.74

•Completed a comprehensive program that applied statistical analysis, machine learning, and data visualization techniques to derive.

Bachelor'S Degree, Industrial Engineering

•Completed a rigorous program that applied engineering principles and analytical techniques to design, develop, and improve systems.