Mo Ali Email & Phone Number

Manchester, England, United Kingdom

• Designing & delivering training for new inductee groups consisting of 10 – 15 people for New Business, Customer Service, Mid Term Adjustments and Renewals for Motor, Home, Commercial Vehicle and Young Driver insurance..
• Providing industry knowledge and testing where required
• Designing & delivering upskill training to existing staff on motor, home, commercial vehicle and young driver insurance in line with business needs (New Business, Customer Service, Mid Term Adjustments and Renewals)
• Ensuring all training material is up to date, accurate, relevant and comply with regulatory requirements
• Monitoring staff performance through progress reports and personal development plans.
• Ensuring all regulatory staff training is up to date using internal learning management systems (MyLex)

* Designing and delivering innovative training for 7-10 staff and using the training cycle at all times. * Identifying individual and organisational training needs through meetings with staff and managers * Supervising and monitoring trainee progress via reports * Help devise a overall business training strategy * Assessing training needs through.

Manchester, United Kingdom

• Leading a service/sales team with 10 staff, on car and home renewals, new business, monthly product penetration (breakdown and home emergency cover) and midterm changes. Managing performance professionally and in line.
• Responsible for up skilling approx 120 FTE on car and home renewals, midterm changes and new business.
• Reviewed management information reports to identify the common areas of compliance fails and feeding this into training needs
• Ensuring all coaching is up to date and in line with company processes ensuring great customer service is delivered at all times.
• Ensured I was constantly engaged with the team, introduced daily huddles, held team and individual feedback sessions. Continuously coaching, increasing confidence and morale levels.
• Ensuring product, system and procedure knowledge is up to date, to ensure all set targets are achieved.

Manchester, United Kingdom

• Treat Customers Fairly through ensuring all sales and service are processed in accordance with the company's compliant processes
• Maintain an excellent standard of customer service by explaining the campaign(s) in full product thus ensuring customer and business needs are met.
• Deliver exemplary customer service standards through demonstrating the ability to build excellent rapport with customers.
• Maintain and promote product knowledge – must be fully conversant and knowledgeable on all products and campaigns.
• Promote the company at every opportunity and enhance awareness and reputation of the brands.
• Achieve all agreed campaign targets, by following up leads and product enquiries.

Oldham, United Kingdom

• Directed customers and assisted in product location, supported warehouse staff with deliveries.
• Filled promotion ends and merchandising units as well as ensuring the aisles were clean and tidy. Adhering to health and safety, one to one interaction with customers and received two value awards for quality of.

Manchester, United Kingdom

• Provided a world class customer service at the same time as meeting sales targets
• Building relationships with clients, and maintaining relationships throughout the sales process.
• Used interpersonal skills to ask relevant questions ensuring that correct and accurate information was taken from customers in order to offer them the best product.
• Dealt with a diverse range of problems and avoided escalation to management.
• Building relationships with clients.
• Excellent problem -solving skills