Mo Ariff Email & Phone Number

Cumming, Ga, Us

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

• Manage and handle client’s production and UAT issues in Jira by being point of contact in resolutions.• Work closely with the QA manager on their resource capacity to make decisions on fixing production issues for maintenance releases.• Develop graphs and charts using the data gathered to upper management on the trends of issues based on clients and timeline• Collaborate with different teams to establish the correct process for tickets life cycle.• Generated and certified builds using Jenkins for clients team to promote it to productions.• Responsible for promoting internal builds to next version for developers to check-in code.

Alpharetta, Georgia, United States

• Manage Comerica’s successful software implementation and upgrade project from legacy applications to 4X suite• Capture business requirements, provide project risks, and develop / maintain product migration to new system.• Analyze and provide solutions to client on business questions regarding the differences between legacy and 4x applications. • Helped in reporting and analysis to ensure project meet the scope as outlined in their SLA’s.• Responsible for the full migration of their Webi reports to new environment.• Involved in post-production support for managing client inquiries.

Alpharetta, Georgia, United States

• Provided solution and QA strategy for legacy system so that testing can be organized with client needs.• Created a suite of DAS Payments automations scripts to be ran in Selenium from ground up.• Prepared test summary reports from Selenium with test metrics such as total test cases executed, passed/failed test cases, test efficiency, test case to defects percentage, etc.• Extensively performed system, integration and GUI testing for core, customizable and client specific functionality using manual test scripts.

• Project fully utilized Agile methodology to deliver client commitments with daily stand-up meetings and weekly sprint planning to discuss workflow and project specifications.• Expertise in using TFS (Team Foundation Server) to open bugs, create tasks and user stories, initiate change request.• Assisted Scrum Master in helping lead QA related sprint works.• Conducted Integration testing Data Validity between CRM, Biztalk and Web Applications.• Involved in importing Flat files into SQL Server and involved in SQL queries to validate the loads and extracts.• Conducted BAT testing (Build acceptance testing) after each build is deployed in QA, Cert, UAT and Production environments.• Presented sprint reviews to Stakeholders and team after end of each sprint.• Created different client workflows in CRM to accommodate their incoming data structure. • Involved in conversion testing from SQL Server to CRM.• Processed different types of import data, verified those transactions were converted correctly to XML file format and verified the data loaded correctly for further processing.• Proficient with third party tools like SoapUI, Notepad ++ and WinMerge for testing Webservices and files.

Greater Atlanta Area

• Manage and handle client escalations by being the first point of contact in Support escalation procedures.• Provided coaching to associates on performance, objectives and development plans.• Managed the Support Quality Assurance process and phone call recordings.• Managed Production client SOP’s update and tracking for existing and new clients.• Coordinated Production client notification and updates of special events, outages and holiday coverage.• Represented Support team in interdepartmental meetings and provide information updates.• Coordinate the implementation of solutions created by Development, Architects, IT and Data Services in Support .• Review and peer work products of associates, ensuring that client needs are addressed in a timely manner and with a high level of quality.• Coordinate with IT and Client Advocates the Disaster Recovery testing and scheduling efforts.

Greater Atlanta Area

• Strategize and provide solutions to Manager on optimizing team knowledge and resource utilization.• Mentored associates and help them keep on track of their objectives and discuss/assist them with development plans when applicable.• Provided QA orientation, training, coaching, and counseling to the new hires, and arrange training sessions for the new hire with team members.• Kept on top of work done on a release by following up on status with every team member and provide Management with regular updates on QA work for management reporting.• Utilized Kanban methodology in keeping track of weekly deliverables.• Planning and maintaining QA Testing Environments and reallocate application servers for newer releases (both branch and trunk).• Worked closely with Project Managers and Client Advocate to share testing results with the clients especially on compressed releases.• Facilitate opportunities for cross-training within team and between departments.• Managed the Automation team in providing priorities and scheduling the automation runs.• Involved in SAS70 Audit Tracking and ensure that test cases are complete and stored correctly.• Update job knowledge by studying trends and developments in quality management (CSQA and Company provided books) and participating in educational opportunities.

Greater Atlanta Area

• Participated in weekly project status meetings to update project leadership about testing status and escalate issues or conflicts.• Used Quality Center as a centralized test/defect management platform and traced them to system requirements for requirements traceability.• Executed smoke test scripts drafted in QTP after every new development build and reported issues for build errors.• Extensively performed system, integration and GUI testing for core, customizable and client specific functionality using manual test scripts.• Instituted backend testing to verify account and transaction data were properly stored in database using SQL queries.• Prepared comprehensive test summary reports from Quality Center with test metrics such as total test cases executed, passed/failed test cases, test efficiency, etc.• Guided client users performing User Acceptance Testing (UAT) for various client releases and logged defects in Quality Center and RTI CustomerFirst on behalf of clients.

Greater Atlanta Area

• Worked throughout the complete SDLC on the Dealer Access System (DAS) and Wholesale Intelligence (Wi) of the Falcon suite of products.• Used Scrum Methodology and Traditional Software Development method.• Tested functional components, modular interfaces and the integrated system during regression testing.• Involved in requirement analysis, identification and documentation and functional testing • Managed and coordinated the automated smoke testing efforts to ensure sanity of the build being deployed to the QA testing environment using Quick Test Pro scripts.• Conducted back-end validation using SQL statements in TOAD for both smoke and QA schemas.

Master Of Business Administration (Mba), Management Information Systems And International Business

Bachelor Of Business Administration (Bba), Management Information Systems, General

Activities and Societies: Alpha Sigma Phi