Mo Awad Email & Phone Number

Grand Prairie, Texas, United States

Overseas all business and administrative aspects of a service center. Hiring, training and evaluating technicians and support staff. Since the automotive industry is constantly evolving, ensuring staff undergoes continuing education is imperative. Stay abreast of warranty information and pricing changes. In addition to managing personnel, I handles the business side of the operation. Marketing and setting business goals. Retaining employees is predicated upon continual business. Special promotions and initiatives to retain customers.Assist and takeover the field operations by finding critical solutions to unexpected challenges.

• Worked with the owner of the company to extend its testing service to include DFW market.• Contacted local contractors and offered them our service and in how we can be an assist to them.

• Managed several functional areas within $10 million operation that included leadership of 12 direct and 48 indirect reports within Cost Estimating, New Product/Process Development, and IT system implementation. Managed products and processes “cradle to grave;” controlled capital equipment budgets and oversaw procurement. • Managed many issues that are related to manufacturing operations in terms of production planning, work scheduling, work efficiencies, plant capacities and standard operational procedures.• Simplified work procedures so that the work flow becomes smoother, free of distractions and most importantly becomes more efficient.• Coordinated between factory production managements, sales managements and logistic team by composing solid plans for the factory to fulfill the company sales forecasts and the actual customer demands.• Increased the operation capacity through improving the laborer productivity, drafting new work procedures for both, standard and tailored projects. Maximized the work throughput either by developing new floor layouts or integrating new tools and new machineries into the current factory. Created new KIP to measure company productivity.• Managed the procurement department, created new guild-lines and new procedures to purchase the different materials such as, factory raw materials, retail materials, tooling parts and capital investments. • Established new strategies and vision plans to achieve greater customer satisfaction.