My time at Lighthouse Information Systems had me working as the main HelpDesk role, which originally started as a one person job. As time progressed, my role changed as the company grew.GENERAL EMPLOYEE STANDARD-Arriving to the office with a clean, professional look each morning-Every individual keeping an organized work space, keeping all personal customization workplace appropriate -Keeping company-client confidentiality for every supported company-Giving all assistance with a positive demeanor and in a timely mannerHELPDESK RESPONSIBILITIES-Answering every and all emails from customers and vendors when appropriate-Opening and update trouble tickets within the company's personal ticketing system-Contacting vendor support for each client when applicable-Providing direction to the On-Site Technicians for which users need assistance and providing the appropriate level of urgency-Giving exemplary service to each company's Executives to ensure a swift resolution-Keeping the customers and administrators up to date on trouble tickets or projects-Escalating requests to the next Tech Team level-Ensuring there is communication between the On-Site team and Off-Site team -Entering new data within the internal client tracking system-Having every company profile stay up to date with new information and have it provided where needed-Assisting In-Office employees with customer communication-Having strong time manage skills and a good understanding of every client's needs and the company's own internal needs-Researching and locating information for customers, administrators, or executives-Keeping all our client's technology, servers, programs, etc within the appropriate licensing, rules, regulations, etc that apply to their specific field

My time at DoorDash had me working as one of the many Delivery Drivers. I worked primarily within the South Bay Area due to my extensively knowledge of most cities within its limitsGENERAL EMPLOYEE STANDARD-Valid drivers license, clean criminal and driving record, valid auto insurance, and a reliable mode of transportation-Picking a schedule that works best for each driver, working a minimum of one hour per shirt-Giving each customer a positive experience with DoorDashDELIVERY DRIVER DUTIES-Clocking in via mobile app during designated schedule time-Picking up and dropping off each delivery at the designated delivery window-Keeping each customer up to date on any delays, such as traffic-Updating every delivery via the mobile app to give the customer knowledge of where their food is-Checking to make sure all special directions or requests from the customer are followed for their order -Keeping the food as its intended state (ex: hot and fresh, chilled, etc) by placing it in the patented DoorDash delivery bag-Giving a good experience to the customer and to the restaurant to maintain a positive working relationship

At Peppertree Schools the program provided education, care, and assistance with development for kids ages six weeks old to four years old. I worked as a teaching assistance for all five different roomsGENERAL EMPLOYEE STANDARD-Having clean, respectable, and practical attire that follows the California Child Care Licensing rules-Keeping each and every room clean and safe for all ages-Attending bi-monthly staff meetings-Attending 2 to 4 Teacher In-Service Days to work on overhauling old equipment, toys, and furniture that is no longer appropriate for the children or room-Respecting each parents specifications for their child, such as when they want them to eat, sleep, get changed, etc-Providing parents insight on the child's day, such as what they learned, art they did, etcTEACHER'S ASSISTANT- INFANT ROOM (6 wks to 1 yr)-Keeping track of the schedule for each individual child-Providing help with learning how to eat, such as bottles, solid foods, spoon feeding-Providing support between working in the room with the kids, and staying in the nap room to watch over the sleeping infants-Tracking every child's own belongings to provide back to the parents every evening-Cataloging every meal, nap, and diaper change on each child's daily chart -Teaching each child how to play and interact with other childrenTEACHER'S ASSISTANT - TODDLER + PRESCHOOL ROOMS-Helping toddlers transition from bottles to spoon feeding or solid foods, and providing healthy and allergen friendly snacks to preschool-Ensuring there is always a ratio of 1 teacher to 4 kids for toddlers and 1 to 6 kids for preschool per CCC Licensing-Tracking every child's own belongings to provide back to the parents upon pickup-Cataloging every meal, nap, and diaper change on each child's daily chart -Assisting with the development of motor skills and communication-- verbal and non-verbal-Keeping the outdoor playground safe for all ages, including keeping an eye on any potential safety hazards

My job at Bluelight Cinemas was to be part of the "Floor Staff" which included being a Runner, Concessions, and TicketingGENERAL EMPLOYEE STANDARD-Arriving to work and clocking in prior to shift starting-Wearing the "Bluelight Cinemas" uniform shirt, along with appropriate name tag-Keeping a positive attitude towards all customers-Consistently cleaning the ticketing counter, concessions stand, teacher lobby, and bathrooms-Answering phone calls and taking messages for management-Overseeing and ensuring each theater follows its expected schedule for that dayRUNNER RESPONSIBILITIES-Providing support for the concession stand between movie showings-Cleaning each theater after its showing and before the next one begins-Helping set up any events set up in theaters or lobby-Restocking food, ice, drinks, etc when there is downtimeCONCESSIONS + TICKETING DUTIES-Giving each guest a welcoming attitude upon walking in-Providing knowledge requested by customer, such as movie times, a synopsis, general theater information, etc-Every employee must count their money drawer at the start of the shift to ensure it has the appropriate amount before being used-Giving customers options and knowledge of combos, specials, and discounts available -Taking note of what needs to be restocked during downtime

At Rockin Jump I was one of the first batch of employees hired for the grand opening of Rock Jump's San Jose location. I filled two different positions depending on each shift I worked.GENERAL EMPLOYEE STANDARD-Showing up to work wearing the designated Rockin Jump attire. Each employee was expected to keep their Rockin Jump shirt clean and to take care of their own name tags as well-Arriving and clocking in before the shift started-Giving clear directions and ensuring the rules were enforced to keep a safe work space for all employees and customersFLOOR PATROL DUITIES-Time management was key for the Floor Patrol employees. Every thirty minutes to an hour each of the employees working the stations would rotate to the next one-Having a keen eye for detail to prevent any serious injuries to the customers themselves, or others in the area-Keeping each station and in good condition to continue its use-Helping customers who were lost, unsure what to do, injured, etcFRONT DESK DUTIES-Front desk employees were expected to greet each customer that came through the door-Managing the exchange of money between employee and customer to be admitted in to the doors-Ensuring each customer signed the liability waver and had an emergency contact-Keeping the front desk and floor space clean throughout the shift-Providing a helping hand for the Floor Patrol members when needed-Keeping track of the events occurring on a day to day basis

While in Tacoma, Washington I worked in the basement of the on campus library as part of the Technology Service Desk + Media Checkout and Event Support. Being a Tech Assistant I had various roles to fillGENERAL EMPLOYEE STANDARD-Showing up to each shift with professional attire, weekends included-Attending meetings between employees and management regularly-Keeping a clean work space at the front desk, main media lab, individual media and recording rooms, and the library computer roomTECHNOLOGY SERVICE DESK-Giving a positive and welcoming attitude to each alumni, faculty member, and student-Answering phone calls to the desk and proving an answer to inquiries-Overlooking and replying to messages from users with general inquires or who needed to check out equipment-Emailing and calling those with overdue media equipment, or to notify the completion of a project being done by the Tech Administrators-Helping users with the programs on the media lab computers (iMove, Photoshop, Microsoft products, etc)MEDIA CHECKOUT AND EVENT SUPPORT-Ensuring all returned laptops, cameras, recorders go through the memory wipe process to be ready for the next user-Keeping the media backroom properly organized for easy access to all equipment -Providing on site help to students and teachers throughout the campus with their technology needs-Collecting and delivering media equipment that has been appropriately requested-Taking inventory at the beginning of shifts and at the end of shifts-Keeping good communication with the Technology Services Desk to provide any needed support