Mo Hoque Email & Phone Number

Nutley, New Jersey, Us

Newark, Nj, Us

New York, Ny, Us

• Provide technical support to 50 employees across five offices. Work closely with the Vice President of Operations to ensure all TBA employees receive the technology support needed to perform effectively. Manage technology requests using an internal ticketing system.• Performed an extensive technology audit of the company’s infrastructure, systems and service contracts. Detailed audit entailed analyzing redundant services, decommissioning obsolete equipment, and implementing upgrades to enable cost savings. Developed cost benefit analysis worksheets to determine if several IT services could be performed in house. At completion, the effort yielded an annual savings of $70,000. • Responsible for the maintenance and operation of 16 windows servers, 9 switches, 5 routers, and 5 firewalls.• Implemented continuity of business plans by ensuring all employee data is securely backed up to the cloud. Utilized Google drive to manage file-sharing access. • Maintain the company website to to ensure all branding materials and company information is up to date.• Manage third party consulting company on various technology projects. Responsible for project scoping, benefit cost analysis, and budget and resource forecasting.

New York, New York, Us

-Maintaining and supporting all Mac, PC & Mobile devices. -Provide administrative and support services for various software platforms including but not limited to: CRM, SharePoint, and Live Meeting.- Responsible for training users and troubleshooting software issues. Created user manuals and provided technical support sessions for new employees.-Develop and maintain LAN/WAN, Internet, and wireless communication networks.-Plan and implement networks using hubs, routers, switches and other networking hardware and software.-Install, configure, administer, and troubleshoot Windows server and operating systems.-Install, configure & maintained AD, DNS, DHCP -Assist in planning for critical requirements such as network administration and infrastructure, computer builds, and software loads. -Supported and executed upgrade from Windows XP to Windows 7. -Created and maintained Group Policy for 120 users. -Create user accounts using Active Directory and assign roles based on appropriate permissions. -Perform periodic software and OS upgrades/patches for Windows XP, Windows7, Server and Workstations. -Configured computer lab workstations from unpacking to joining the NT domain, establishing TCP/IP-based networking between the workstations and the file and print server.- Crimped cables, performed cable runs, and patched drops. -Performed first technology inventory for the company. Documented serial number, cost, and condition of all software and hardware on hand to facilitate accurate depreciation calculations.

-Oversaw the day-to-day activities of three regional offices. Maintained vendor relationships as well as ensured the HVAC system operability. -Coordinated three office moves. Managed third party contractors to ensure worker productivity and operating efficiency. -Spearheaded the company’s first call center, managed three call center associates through deployment and training. -Participated in the deployment of professional development workshops to teachers of varying technical ability, providing one-on-one hardware and software support to trainees.