Provided technical assistance and support for incoming queries and issues involving testing software. Answer phone call regarding technical information for testing and grading software. Working with school administrators and educators directly to provide support for the company products.

Installation and repair of the U-Verse product set. U-Verse is an internet protocol based service that included video,high speed internet, and voice over IP. Regularly required to work with Cat5e, Cat6, Cat3, coaxial, and optic fiber. Educated customers on service features and functionality. Install and rearrange premise wiring in confined spaces and aloft. Operated and maintained several hand tools and testing equipment.

Installation and repair of both residential and commercial satellite products. Responsible for installing and retrofitting properties with coaxial cabling. Able to climb ladders and navigate confined spaces. Direct customer interaction from a sales and instructional standpoint. Awarded employee of the month two months straight.

Installed, maintained, and troubleshot signal support, radio systems and data distribution systems. Provided technical support and training for users. Instructed and created classes for operation of all radio and telecom equipment. Responsible for LAN networks and telephone networks at training sites and for deployments. Deployed to Iraq and Kuwait During Operation Iraqi Freedom for eighteen months.