Mo Kader Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

New South Wales, Australia

Remote

• Delivery of high quality support on escalated complex incidents and problems across the Content+Cloud estate • Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our ISO27001 standards. • Escalation point for 1st and 2nd line engineers for planned and emergency maintenance activities • Responding appropriately to, and effectively resolving, incidents, queries or complaints. • Help support, train and mentor… Show more • Delivery of high quality support on escalated complex incidents and problems across the Content+Cloud estate • Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our ISO27001 standards. • Escalation point for 1st and 2nd line engineers for planned and emergency maintenance activities • Responding appropriately to, and effectively resolving, incidents, queries or complaints. • Help support, train and mentor other team members across all Content+Cloud office locations• Support and Manage Content + Cloud Azure and M365 tenant• SME for Dealhub CPQ system Show less

Johannesburg, Gauteng, South Africa

Responsible for delivering and deploying Microsoft Cloud solutions

Johannesburg Area, South Africa

• Responsible for the implementation, configuration, maintenance, support and security of Windows Active Directory domain and service environments including Active Directory domain controllers, DFS and application servers• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, providing support for current and emerging technologies• Managing system resources by monitoring performance, capacity, availability… Show more • Responsible for the implementation, configuration, maintenance, support and security of Windows Active Directory domain and service environments including Active Directory domain controllers, DFS and application servers• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, providing support for current and emerging technologies• Managing system resources by monitoring performance, capacity, availability, serviceability and recovery• Overseeing incident management and system maintenance activities• Providing IT support for infrastructure systems including virtualisation, servers, operating systems (OS) and all other relevant systems to ensure operability requirements are up to date with patches and firmware, and that hardware is configured correctly• Implementing and documenting next generation cloud-based solutions including AWS, Azure and vSphere• Developing scripts, templates and other infrastructure-as-code to automate provisioning, maintenance and reporting of large scale environments and configuration management• Contributing to the design, architecture and daily operations of enterprise cloud infrastructure• Implementing and automating IaaS and PaaS services in Azure• Completing automation and scripted deployment implementations• Working with various app and infrastructure teams to enhance their internal processes• Installing and administering hardware, Window OS and software applications including system fixes, updates and enhancements• Configuring group policies and implementing security procedures• Participating in storage and backup administration process• Certificate management• Creating and maintaining system documentation, diagrams, operational procedures and architectural documentation• Performing as a strong member of a cohesive team with strict adherence to statutory regulations and compliance requirements Show less

Midrand

At First Technology, my role involved the Implementation and configuring of Microsoft Active Directory and Exchange, the implementation of O365 Hybrid deployments and Microsoft Azure Solutions. · Presales on Technical Solutions· Technical meetings with customers· Architect design of new Technical Solutions· Technical proposals according to Customer Requirements· Research new Technologies· Drive new Technologies· Provide Technical Training· Maintain Skills and… Show more At First Technology, my role involved the Implementation and configuring of Microsoft Active Directory and Exchange, the implementation of O365 Hybrid deployments and Microsoft Azure Solutions. · Presales on Technical Solutions· Technical meetings with customers· Architect design of new Technical Solutions· Technical proposals according to Customer Requirements· Research new Technologies· Drive new Technologies· Provide Technical Training· Maintain Skills and Accreditation· Documentation Show less

Gauteng, Bryanston, The Campus

Johannesburg Area, South Africa

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements. Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure. Identify problems and errors prior to or when they occur and log all such incidents in a timely… Show more Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements. Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail. Take full ownership for managing the incident to resolution within the service level conditions. New Client Take on processesContract RenewalsFTE CalculatorsDue DiligenceCurrent State Assessments on client systems (PS and MS)Pre Sales where required from businessDeployment or Upgrading of systemsManagement of high and low level designs documents (HLD and LLD’s)Act as Project Lead or Technical Lead when requiredAvailable as technical escalation point for other EngineersFacilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authoritiesFacilitate and participate in Master Classes on specific technology areasFacilitate and participate in Communities of PractiseStandardization of all required documentationDevelopment and adoption of ITSM Knowledge Base articles Show less

South Africa

My job role consisted of the Implementation and configuring of Microsoft Active Directory and Exchange. It also included Fault finding and repairing network, server and workstation issues as well as planning for upgrades and new upcoming projects.• Monitoring network traffic, and activity, capacity, and usage to ensure the continued integrity and optimal network performance• Installing, configuring, maintaining and administering new and upgraded networks, software database… Show more My job role consisted of the Implementation and configuring of Microsoft Active Directory and Exchange. It also included Fault finding and repairing network, server and workstation issues as well as planning for upgrades and new upcoming projects.• Monitoring network traffic, and activity, capacity, and usage to ensure the continued integrity and optimal network performance• Installing, configuring, maintaining and administering new and upgraded networks, software database applications, servers, and workstations• Providing specialist skills in supporting and troubleshooting Server problems, Network problems, and emergencies.• Monthly Maintenance on Exchange Servers for Sasol, SAB, McCarthy, TransUnion, and AFGRI• Monthly Billing Reports. • Delivering timeous resolution to critical Operational issues in the Messaging Environment (OLA and SLA).• Create Documentation and Work Instructions of any Technical Recovery work done.• Assist 1st line and 2nd Line with problem-solving complex issues and when the issue resides on the Backend. Show less

Midrand

2nd Line Desktop and Server Support.Reserving IP addresses in DHCP, Removing Old DNS Entries and updating DNS entries where needed.Printer Creations on Print Servers, Creating New Folder Structures on File & Print Servers.

Johannesburg Area, South Africa

1st Line Remote Desktop Support using Microsoft Systems Management Server.

Johannesburg Area, South Africa

Desktop Support onsite

Johannesburg Area, South Africa

Call Logging and 1st Line Telephonic Support.

Airframe Mechanics And Aircraft Maintenance Technology/Technician, 80

Activities and Societies: None

Education record