Mohamed K. Email & Phone Number

Egypt

Cairo, Egypt

California, United States

• Managed a team of 3 leaders and 19 teammates.• Assisted the CRO in partnership preparations, driving improvement of key performance metrics across multiple lines of business using internal system data.• Oversaw 3 lines of business: Vascular surgery, Podiatry, and Behavioral Health.• Held regular meetings with the team to discuss progress, key findings, and to address any challenges, ensuring continuous improvement in revenue cycle operations.• Identified trends, proposed solutions, and ensured goals were achieved by maintaining system-level process documentation.• Supported the improvement of tools and software used in the revenue cycle process to ensure productivity and accuracy.• Transitioned all applicable payers to EFT, reducing reliance on paper RAs.

California, United States

• Assembled a full RCM team, including charge entry, payment posting, and AR functions.• Created processes and workflows to ensure accuracy and timeliness in charge entry, payment posting, and follow-up.• Identified and resolved coding issues, ensuring accurate documentation and timely payments.• Implemented RCM processes, and developed strategies that improved performance by 10%.• Created month-end reports and dashboards.•Managed EDI enrollment and fee schedule maintenance.

Cairo, Egypt

•Worked remotely for UP Medical, managing prior authorization requests for the UP Vascular line.• Developed a workflow to maximize efficiency and reduce denials to less than 5%.• Trained new team members and managed the prior authorizations team.• Implemented KPIs to measure performance.

Cairo, Egypt

• Achieved a first call resolution rate of 95% and a customer satisfaction rating of 93% over a 6-month period.• Handled inquiries, processed refunds, and provided advice on product features through various communication channels.• Executed time management strategies to ensure timely responses to all calls and emails.

Cairo, Egypt

• Contacted new and existing customers, generating a 30% increase in sales.• Answered customer inquiries about products, prices, • and credit terms.•Maintained relationships with customers and physicians through follow-up and promotional activities.

Cairo, Egypt

• Developed and executed training courses across the organization to build knowledge, understanding, and application of bestpractices related to the VIS's mission and goals.•Engaged colleagues to participate in the training program and increased the participants' average score on the coursecompetency assessment by 30%.• Provided on-call live support for new hire agents and handled customer escalations.

Cairo, Egypt

•Maintained rank 1 on the team for 6 months and was among the top 10 performers in Egypt.• Resolved service and billing complaints, ensuring appropriate changes were made.