I have experiences in customer service and support as I worked in Etisalat , Orange and Uber for 7 years as following :- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs.- Collect customers' feedback and proceed with process changes to exceed customer satisfaction goals. - Respond to customer requests for products and services.- Provide primary customer support to internal and external customers in a fast- paced environment. - Give an onboarding session to new partners.Then i went to abwaab for a new experience as Senior Coordinator leading the operations process.
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Subject Matter ExpertHomzmartCairo, Eg
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Operational DevelopmentEgo | ايجو Aug 2024 - Present -
Senior Assessment CoordinatorAbwaab Jan 2023 - Aug 2024Cairo, Egypt- Launched the Assessment content operations across JO, EG, IQ, SA, ALG, QA, KU- Built a team from the ground up- Led the Assessment content operations across JO, EG, IQ, SA, ALG, QA, KU- Ensured the delivery of the best and most relevant assessment experience for the students -
Customer Support SpecialistUber Feb 2019 - Jan 2023Cairo, Egypt- Maintained customer satisfaction with forward thinking strategies focused on addressing customerneeds.- Collect customers' feedback and proceed with process changes to exceed customer satisfaction goals.- Respond to customer requests for products and services.- Provide primary customer support to internal and external customers in a fast- paced environment.- Give an onboarding session to new partners.- Mintor for the newcomers. -
Customer Service RepresentativeOrange Egypt Jan 2018 - Feb 2019Cairo, Egypt- Handling customer’s complaints.- Selling products and services.- Shift Leader Task which Includes (Check the shop daily checklist is done – Handling angry customers– Handling stock availability).- Responsible for the Display team: handling the merchandising task weekly and display task daily.- Responsible for the Technical briefing for the new released devices, specifications and offers to all myteam.- Responsible for the Cash team: handling the daily cash closing regarding cheques payable -
Customer Service RepresentativeEtisalat Misr Dec 2014 - Jan 2018Cairo, Egypt* Handling customer’s complaints.* Shift Leader Task which Includes (Check the shop daily checklist is done – Handling angry customers– Handling stock availability).* Selling products and services.
Mo'Men Ashraf Education Details
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Computer Science
Frequently Asked Questions about Mo'Men Ashraf
What company does Mo'Men Ashraf work for?
Mo'Men Ashraf works for Homzmart
What is Mo'Men Ashraf's role at the current company?
Mo'Men Ashraf's current role is Subject Matter Expert.
What schools did Mo'Men Ashraf attend?
Mo'Men Ashraf attended El Shorouk Academy.
Who are Mo'Men Ashraf's colleagues?
Mo'Men Ashraf's colleagues are Nariman Mohamed, Omar Emad, Eslam Selim, Sherif Ashraf, Ahmed Omar, Amr Sameh, Waled Elkordy.
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Mo'men Ashraf
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