Customer Success Manager at Boxphish, we are passionate about providing our users with the skills needed to identify and avoid cyber-attacks, reducing risk and protecting both the individual and the organisation. We use interactive courses & real-world attack simulations to educate and train our users, delivered through bespoke learning journeys to customers from a wide range of different industries. Find out how Boxphish can help you by visiting our website at www.boxphish.com and booking a demo today.

Adeptly managing a full spectrum of companies who are looking to increase their employees' awareness of Cyber Security attacks through training videos and simulated phishing emails, my Job was to increase users' awareness throughout their company and reduce the chances of any security breaches.

Direct end-to-end system migration, ensuring the seamless transition of over 2000 clients to the new platform.Maintaining existing relationships.Regularly interface with senior stakeholders, providing transparent updates on resource allocation, potential risks, and project timelines.Pioneer the implementation of robust change management protocols, mitigating resistance and fostering a smoother adoption of new systems.upselling products to existing clients.New business negotiations (Face to face, M.Teams and over the phone)Forged cross-departmental alliances, harmonising business strategy with operational delivery.Delved deep into business analysis, spotlighting areas for performance enhancement and streamlining operational efficiencies.Orchestrate IT strategies that not only catered to business imperatives but also championed value for money and stringent security standards.Spearhead rigorous troubleshooting, dissecting reliability issues and pinpointing root causes.Identified and bridged skill gaps, reshaping the IT team's structure to elevate departmental competencies.Lead a dedicated team of project engineers, guiding software rollout, management, and patching.Advocated for and implemented rigorous project protocols, safeguarding against downtime and ensuring resource optimisation.Presentations and roll outs to everyone in the organisation.Presentations to clients over Microsoft Teams and face to face.