http://peacock-concierge.com/

travel consultant

•Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.•Answer phones professionally, courteously and promptly.•Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services.•Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.•Communicate with Spanish speaking clients.•Completed travel arrangements for clients with air, hotel, cruise and ground transportation vendors.•Called vendors to ensure extension of payment deadlines when necessary.•Processed unused or partially used tickets for credit through affiliated travel agencies.

•Responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner. •Collected fees, and provided customer with travel documentation.•Kept informed of airline rules and regulations, tariffs and other industry requirements.•Adeptly dealt with different airline/airfare contracts and pricing structures.•Monitored and utilized all in-house contracted vendors for client travel.•Cross sold other company products and services.•Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.