• ‘Subject Access Requests' investigated for clients on behalf of the CO-OP Bank. • Searched all possible bank systems to identify insurance policies and similar products previously contracted with the requester. • Updated Deloitte’s databases to all findings for each eligible client. • Worked under a very strict service level agreement of quality and quantity control agreed between the CO-OP Bank and Deloitte LLP.

• Primarily, calculating interest and commission owed to customers by the bank. • Utilizing MS Access databases to manage and solve logged cases, such as high risk and cases like those under dispute involving Financial Ombudsmen, etc. • Enquiring several bank in-house systems to ensure complete fairness to customer's compensation. • Completing each calculation and liaising with the investigations department to proceed for a decision on an offer calculated for the customer

• Provided 1st and 2nd line support on financial systems (SAFE Tempest/ Financials) globally to all staff ensuring smooth day to day running of all procedures and functions within the systems. • Administered user accounts/ profiles on system as well as keeping all information on users up to date. Reported and chased all 3rd line issues/ resolutions with the software development and support team. • Worked in collaboration with the Systems Accountant and Finance Project Manager to design SQL reports and Microsoft Queries to improve various procedures of the management and financial accounts team. Assisted in development of systems expanding globally, such as testing environments before launch. • Contributed in IT projects where the business required testing of cloud based environments such as Microsoft Azure, Office 365, Sharepoint, Onedrive, etc.

• Authentication of Foreign and CHAPS payments for commercial and corporate customers. • Signing off payments for release after payments have been screened and qualified through bank and fraud regulations. • Dealing with complex queries to resolve any obstruction with the payment to deliver within the service level agreement set by the bank. • Being attentive at all times to details that are vital to all standard procedures for payments even during busy hours of work.

• Recorded all financial data by implementing spreadsheets and databases (Excel, Access) for all transactions made by the business and its subsidiaries. • Managed, improved and provided 1st and 2nd line support on systems and data to management, staff , solicitors and the accountants. • Implemented pivot tables, analysis, reports and other data instruments to show a variety of indications in the business’s performance to management. • As a liaison between management and the accountants, ensured deadlines were met by the business for month and year-end considering all business transactions. • Arranged monthly clinics for all clients requiring medical and legal advice.

• Worked on improving a centralized financial helpdesk to achieve efficiency in serving financial information to colleagues and business partners. • 1st and 2nd line support on financial systems to colleagues and Partners experiencing difficulties with financial systems and financial information. • Produced scheduled reports such as KPI’s, WIP and other financial reports utilizing Excel or Access to outline performances within Finance. • Recorded and reported on daily Time (case work) submitted by all employees and Partners. • Worked closely with management and the IT department to improve centralisation of financial systems and information for e.g. Time Recording, Insolvency Cases, Case Status submitted/pending, etc.

• Managed and developed the use of systems (SAP, Sage and Exchequer) to improve visibility of debt, queries and reporting on up to ten contracts (businesses). • Worked closely with the Accounts Receivable/Credit Manager and developed a suite of weekly and monthly reports highlighting Aged debt, Doubtful debt, Debt over 60days, etc. • Reconciled sales ledger accounts on a monthly basis to measure Debtor Days. • Mapped and documented system procedures with detailed instructions, critical to the business. • Attended meetings with the Manager and other team leaders for continuous improvement of systems and reporting for the Sales Ledger department.

• Audited a client’s (MAN&ERF) fixed assets by verifying their Current and Disposable assets in conclusion to update the Annual Cost Depreciation Sheet. • Analyzed and reconciled payments made to the main supplier of (LWC) by implementing spreadsheets to show account activity outlining balances and discrepancies and to reclaim overpayments. • Reconciled banking items developed on British Telecom’s Expense accounts, whilst making high value payments to BT’s local and international vendors. Retrieved bank statements from the Treasury department, and reconciled all outstanding items recorded on BT’s bookkeeping system (Oracle). • Financial analysis for Hemlock Construction LTD of invoices for the year 2005 on accounts payable to identify all conditions of overcharges in conclusion to reclaim credit owed on supplier accounts.

• Provided high quality of service and support for portfolio of commercial and corporate accounts. • Monitoring accounts and analyzing financial statements to identify discrepancies on audit-trails. • Advised and supported accountants with financial information for reconciliation of accounts. • Resilient to consistent dealing of high volumes of commercial and corporate queries, and concerns. • Proactive approach to the improvement of service delivery for customer portfolio. • Identified areas for improvement and developed initiatives to reduce errors made on the team.

• Development and implementation of technical solutions for clientele experiencing complications with mobile software/hardware, data, Internet and various mobile services. • Oversight and management of accounts for administrative processing of credit/debit transactions. • Ongoing monitoring of account activity and financial data analysis to produce requested statements on transactions. • Consulted small and large businesses to assess their mobile usage, and customised tariffs to serve cost-efficiency and competence.

• Database administration of quarterly invoices and monitoring contractors’ account receivables. • Onsite audit of medical practices for post payment verification, and reconciliation. • Providing reports to management outlining deficiencies and discrepancies. • Auditing financial payments for Items of Service, issued by the Department of Health. Criteria on which payments to be recovered were analyzed and then further processed for reclamation.

• Installation and configuration of software/hardware, workstations/networks and printers via Novell 4.11 & Windows NT 4.0 networks, as well as TCP/IP & IPX/SPX network protocols. • Onsite and telephone maintenance, troubleshooting for end-users experiencing complications with LANs. Conducted walk-ins and phoned technical consultations. • Database maintenance of repair requests campus-wide in an effort to streamline service and improve efficiency on LANs.