Mo Sayed Email & Phone Number

Giza, Giza Governorate, Eg

Reach out & establishing network for relevant strategic business partners for business growth. Leverage business deals & set agreements with strategic partners, vendors / service providers.Manage partners’ performance and implement business deals. Support line for all company sectors for initiating & executing required business plans. Ensure finalizing contractual agreements for strategic partners. Lead negotiations with external parties to initiate & close business opportunities. Identify, onboard vendors / service providers & strategic business partners. Provide business automotive supply deals to guarantee continuous buying resources. Identify, research, and make recommendations about new business partnerships and opportunities. Develop and maintain vendors, Vendors, strategic partners database as reference.

Smart Village

Founded & Managing Turbo-One, digital platform delivering automotive service convenience to customer location. Direct organization operations, policies, and objectives to maximize productivity and returns.

Cairo Governorate, Egypt

- Responsible for driving incremental revenue for consumer banking customers through the development, implementation and day-to-day management of optimized and cost effective retention & loyalty programs.- Working with MasterCard on MasterCard loyalty program & MRS system project.- Deliver and continually review an annual loyalty plan that will help businesses to meet strategic objectives.- Leading & evaluation of customer value proposition and manage an innovative loyalty marketing plan.- Engaging and cost–effective loyalty marketing campaigns, events and digital content from brief to production to delivery.- On-going management of campaign programs that will drive deep product engagement. By engagement model that improves customer insights and develops long-term customer choice.- Maintain customer value model, and deliver campaigns designed for acquisition & Revenue generation campaign.- Lead the overall customer loyalty and retention strategy, including the development, project management and implementation of retention programs for various products and services.- Designed effective customer database management models managing through customer base Decile management.- Liaise with marketing communication team for digital campaigns art work designs with vendors.- Deployment for state of the art queuing system within ADIB branches network.- Efficient enhancement for customer communication tools, letters & short messaging.- Providing “Customer Churn” analysis & churn prevention strategies.

Cairo

- Developing and implementing strategic business plans and initiatives to drive the Bank's growth across all products. - Responsible for improving the bank's profitability through analyzing products performance, and proposing improvements & business opportunities to senior management.- Coordinating the budgeting / forecasting exercise. - Supervising the preparation of periodical financial reports. - Analyzing performance across revenue and expenses lines, variances compared to prior periods, and trend data. - Assessing the viability of new products through P&L analysis. - Suggesting corrective action and identifying cost savings opportunities. - Interacting with other managers / senior management to provide consultative support to planning initiatives through financial and management information analysis, reports, and recommendations. - Reporting model development & automating regular reporting templates.- Sales Targets communication to all sales channels, designing handling sales incentives models efficiently.- Supporting Sales staff contests to increase their targets contribution.

Cairo

- Project manager for covered Cards product for pre-commercial launch product setup.- Product manager for assets products (Goods finance / GAS finance / Covered Card)- Working on deals with Governimental & international holding GAS companies. - Provide in-depth market and competitive analysis and positioning - Product portfolio analysis to increase customer understanding. - Work closely with the sales team to develop sales tools & monitoring the sales figures. - Responsible for identifying & evaluating business projects. - Develop and expand new business relationships by utilizing other banking products and services. - Develop product program including product features, terms of design, marketing and benefits. - Prepare and Analyze P&Ls items and monthly reports to monitor product performance. - Conduct branches visits to supervise sales performance and discuss challenges. - Perform marketing research & marketing analysis for existing similar products in the market. - Coordinate project plans / progress with all concerned departments.- Technical project management: Managed technical project management function for all bank products on both assets & liabilities sides supporting products.

Cairo, Egypt

- Manage project management function within customer service department on retail banking operations.- Established the bank outsourced contact center by total capacity of 30 Seats Throughout all project aspects - connectivity solution from the contact center to the core banking systems.- Enablement of automated solutions provisioning the customer service related processes such as complaints management, quality management, ATM issues reporting.- Departmental MIS reporting: Developed reporting models – reporting the customer service department performance.

Cairo

- Managing the PM division within the customer care department through a team of project managers.Responsible for all department projects’ deliverables to ensure that all projects achieve their goals.- Managing cross-departmental teams for projects delivery.- Project reporting including the flagging out of any expected slippage.-Off-Shoring contact center enablement: Established an overseas contact center by total capacity of 250 seats, receiving calls from Etisalat UAE. Throughout all project aspects: Technical, systems, people, training. - Outsourcing contact center: enabled an extended contact center at extended sites via mobile network routing solution by the capacity of 200 call center seats.- Technology project: Deployment of Contact Center Solutions & Various customer service application development, application enhancements & process automation projects.- Business development projects: People / Processes / IT systems, to enable call volume reduction objectives & ensure best staffing utilization – Outsourcing contact center.

- Prelaunch team. Established the Technical Support Customer Care division, formed of three different levels of customer technical support (External Queue – First line of Support, Back office – Second line of support, Documentation & Experience transfer team – Third line of Support)- Acting as TS manager, managing the CC TS (20 members + 1 Supervisor).- Created team KPI, driving into individual KPIs, goals & objectives.- Setup the support model based on ITIL standards.- Developing & coaching team members towards achieving best operational efficiency.- Representing the Customer Care department in the 3G committee.- Designed & implemented systems required for team operational requirements.- Liaised between Customer Care and other departments to form interdepartmental service level agreements.- Managed technical products & services UAT & prelaunch activities.

 Shared in planning team performance drivers. Applied enhancements in the junior agents’ performance. Responsible for team deliverables up to quality standards. Coach team members. Provide Quality control plan, measures to guarantee quality service delivery. Appointed as first line of reporting to other team members by the unit lead. Implemented account management service support model. Accountable for handling application support conference calls with service providers and application vendors.

 Member of Vodafone Global Web support team, which is first Global Support for all Vodafone operators for intranet related web services. Multinational support team offering excel support level to global vodafone staff.  Enrolled as one of 18 teamroom champions team members as Egypt teamroom champion. Act in delegation for the Global teamroom champion. Recognized from Vodafone Global management team more than once for outstanding performance and achievements done. Delegate of unit lead. Establishment of the new team process and procedures. Acted as Safe Guard project VSO champion in pre-launch project activities. Partook in Safe Guard workshop / Teamroom champions' workshop in Düsseldorf – Germany.  Training to team members / Vodafone Egypt trainers for the Global web enablement new products. Advanced second line of support to all Vodafone Local helpdesk teams. Acting team leader during shift.

 Support Center Engineer within Vodafone Egypt helpdesk, supporting all Vodafone internal staff. Handle the role of IT Single point for Vodafone IT department with all other internal departments. Act in role of SPOC for communication within crisis management process. Supporting all types of IT relates requests and forms. Authorization point for IT request forms and IT off-line communication channels. Verify hardware stock limitations to plan for different departments requirements. First point of escalation within the IT department. Handle IT related communication with other departments in case of crisis management state.

Supporting customers in all the technical problems related to the telecommunications mobile products such as: GPRS connectivity, fax & data communication, MMS, Wap, e-commerce, internet.Train the call center agents.Interdepartmental service level agreements.First line of reporting of my technical team.Pre-launch UAT to all the technical products.Project manager for the Credit Card Direct Debit.Quality audit & process documentation.Analytical case studies & headcount model to the technical support team.Participated on the Mediterranean travel fair.Project coordinator within the Customer Operations department.Create a team’s productivity analysis system. Achieved the “Vodafone Egypt Golden Award” for outstanding performance.Planning team’s head count & tasks categorization.Short messaging connectivity.E-Payment services implementation. Mobile payment services implementation. Handling OTA mobile handset settings, for GPRS parameters.

 Call Center representative skilled me by adding very powerful communication skills in all levels customers, interdepartmental & managerial levels. Achieved the award of employee of the month, for two consecutive months.

 Constructed a customer database for the current customers. Organized a marketing segmentation for the current customer base.  Implemented the initial idea of the new prepaid Internet service. Accrued by the idea of the contact sales list by spreading the company’s sales contacts list between the different sales divisions.  Analyze the sales division reports on daily. Into marketing analysis reports

 Acting to gather the information needed from different departments to make system analysis & document the procedures of each production process in form of different applications. Prepare the process to match the ISO specifications.

Assistant manager to Purchasing department through all the purchasing process starting with issuing the purchase order, making deals with suppliers and going through all the follow up procedures, Dealing with all the Types of Payment, shipping, Clearing Goods out of customs. Ending by following warehousing process. Sourcing quotation offers. Increased profitability of the company by decreasing the total purchasing costs by 10% of each order. Initiated a work plan between the planning department & the purchasing department to improve the orders quantitative rates to facilitate powerful tools in negotiation with suppliers. Designed a supplier database.

 Making Letters of Guarantee with all of procedures starting from issuance to cancellation. Performed the role of customer service representative for Credit Card accounts. Managing customer exceeding credit limits. Monitoring the overdue amounts.

Master Of Business Administration - Mba, Banking And Financial Support Services

In course of study

Fair, Accounting