Customs clearance IMport and EXport.Negotiating incoterms and freight shipment.Organising shipments: Flatbed, Out of Gauge, Open Top container, Full truck load...Air, Ocean, Road

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Senior Customer Service/Order Management Specialist French speaking(Maternity leave)- Customer Services- Managing all orders, emails, phone calls and teams messenger- SAP system Logistics- Dealing with sales support processes, order taking, invoicing, pricing, service request management and supply chain management activities. - Using SAP daily.- First contact to customers- Taking ownership and resolve escalated telephone and written customer issues.- Provide customer service- Account set up, allocation and delivery issues.- Order processing and order fulfilment via SAP system- Sales order tracking- Contact with freight forwarders(UPS, DHL….)- Handling Export documents, incoterms.- Handling complaints and requests.- Managing conference call weekly basis