Mo Urias Email & Phone Number

- Design and present scalable, reliable, operations dashboards, and reports for cross-functional teams and executives - Perform deep data investigation and analyze trends to answer business questions that lead to insights and actionable outcomes, including making recommendations to leadership on key strategic decisions - Present information using data visualization techniques (in Tableau and/or Advanced Excel) to assist in resolving business issues using systems and data - Analyze… Show more - Design and present scalable, reliable, operations dashboards, and reports for cross-functional teams and executives - Perform deep data investigation and analyze trends to answer business questions that lead to insights and actionable outcomes, including making recommendations to leadership on key strategic decisions - Present information using data visualization techniques (in Tableau and/or Advanced Excel) to assist in resolving business issues using systems and data - Analyze complex business goals, objectives, and needs using data from internal and external sources to provide insight to decision-makers - Utilize software applications and tools, such as, but not limited to SQL, Tableau, and Salesforce - Liaison between cross-functional partners and field service teams to collect feedback and data - Perform research and analysis in support of service operations - Lead cross functional teams and forums to launch new program initiatives, within operations, and estimate costs and/or benefits of multiple actions and/or solutions - Drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems, tools, and workflows - Designated liaison between internal engineering/dev labs and product teams Show less

San Antonio, Texas, United States

- Dedicated business analyst for product defects- Collaborate with stakeholders to identify business needs and gather requirements- Analyze business processes and workflows to identify areas for improvement- Develop detailed business requirements and use cases- Translate business requirements for dev teams- Work with cross-functional teams to develop and implement solutions- Develop and maintain project tracking artifacts- Communicate status and progress to… Show more - Dedicated business analyst for product defects- Collaborate with stakeholders to identify business needs and gather requirements- Analyze business processes and workflows to identify areas for improvement- Develop detailed business requirements and use cases- Translate business requirements for dev teams- Work with cross-functional teams to develop and implement solutions- Develop and maintain project tracking artifacts- Communicate status and progress to stakeholders Show less

- Perform continuous revenue reporting and sales analytics, conduct financial and inventory audits and translating data into visualizations- Oversee operations for 4 locations across TX and FL, managing teams of 5-15 employees- Train staff on performing cash transactions, receiving inventory, daily reconciliations, reporting, androutine maintenance- Select, procure, install, test, and configure Point of Sale (POS) hardware and software across all locations- Migrate… Show more - Perform continuous revenue reporting and sales analytics, conduct financial and inventory audits and translating data into visualizations- Oversee operations for 4 locations across TX and FL, managing teams of 5-15 employees- Train staff on performing cash transactions, receiving inventory, daily reconciliations, reporting, androutine maintenance- Select, procure, install, test, and configure Point of Sale (POS) hardware and software across all locations- Migrate pre-existing Windows databases to Mac iOS infrastructure- Iteratively calibrate system settings to ensure server optimization- Establish and maintain Local Area Network (LAN) by configuring router settings- Create static IP addresses using DHCP reservations and port forwarding to enable remote monitoring- Responsible for 24/7 on-call technical support in Texas and Florida locations - Administer all patches as well as security and system updates Show less